Danny Morris | Page 39

Hard to reach at times, once in the door Service is great I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and ag I just needed to make an appointment as my check engine light came on. I called on a Friday and left a voice mail. Called about an hour later and again went to voice mail. Went back to the operator, who said she would find someone. Went to voice mail again. An hour later called again, went to voice mail a 3rd time. Back to the operator, who said she would leave a note with one of the service guys to call me back. I told her I had a meeting from 2-3 that afternoon, all I needed was an appointment for a check engine light. Go ahead, set the appointment and let me know when it is. She said OK. Sure enough, they call at 2:30 and leave me a voice mail to call them back. I call back at 4, go to voice mail. Enough of this for 1 day. Saturday morning I call, again go to voice mail. Back to the operator, explain the above, she said she would put me in touch with a supervisor. Once again, I go into voice mail. So I decide to make the drive down Saturday afternoon and go to the shop to make the appointment, appointment made first thing Wednesday morning. The engine light fix was fairly simple, had a oil change done as well. Dropped it off at 7 AM, didn't get a call back until 4. They found the issue based on the computer code, had the part, but wouldn't be able to fix it until the next day. Next afternoon picked up the truck. Takes 2 people and the better part of an hour to check out, but we get it done. Only issue is that the oil change % in the truck still showed the same. How do you know the oil change was done if that isn't reset? I call them, they confirmed it was done, the tech just forgot to reset the truck. Fine. Not sure I will go through that again. Need to sort out someone that just schedules appointments. Maybe not as easy as it seems, but 6 phone calls over 2 days to try and set an appointment (and fail) was frustrating and time consuming. Once I found someone, they were all great. Just getting to someone was seemingly hard. Did go talk to Kim in sales. No 2WD Lariat's in stock. So he is watching for them. More

by RODNEY.FREDERICK Verified Customer Verified Customer

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Great service experience Felt a problem with my beloved F150 King Ranch. Made appointment. Took it in. Explained the issue. Got a call back with an assessment, explanation a Felt a problem with my beloved F150 King Ranch. Made appointment. Took it in. Explained the issue. Got a call back with an assessment, explanation and price. Agreed to the work needed. Got a call it was ready. Went and picked it up. Problem solved. Good got another few thousand miles. Runs great again 185,000 miles. More

by chris Verified Customer Verified Customer

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Oil change and tire rotation My F-150 is almost 5 years old and running great. I have the preventative maintenance done like clockwork exclusively with Bill Utter Ford and specifi My F-150 is almost 5 years old and running great. I have the preventative maintenance done like clockwork exclusively with Bill Utter Ford and specifically with Advisor Danny Morris the entire time. More

by E.GRAY Verified Customer Verified Customer

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15k Service Warranty issues were addressed. 15k service was performed and I am back driving my Explorer. I love my car. It drives like a sports car but has the Warranty issues were addressed. 15k service was performed and I am back driving my Explorer. I love my car. It drives like a sports car but has the versatility we needed. More

by Anonymous Verified Customer Verified Customer

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Awesome service, speedy and friendly staff too! My service advisor was Danny Morris and he provided great service. I was quoted 5 hours for recall work to be done and it took 4.5 hours. The shuttl My service advisor was Danny Morris and he provided great service. I was quoted 5 hours for recall work to be done and it took 4.5 hours. The shuttle service was excellent as well! Ripley was the driver and he is quite enjoyable to talk to. All in all, a great experience at Bill Utter Ford!! More

by Kajames123 Verified Customer Verified Customer

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W O W I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folk I have been with bill utter for years They have always provided me with prompt courteous caring service I would recommend them to anyone Great folks More

by choctawlady47 Verified Customer Verified Customer

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The best service Personnel ever The service was grate as well as the courtesy shown to me during my encounters from Danny Morris and the loner car lady . From the start to the ending The service was grate as well as the courtesy shown to me during my encounters from Danny Morris and the loner car lady . From the start to the ending of my service time !!! More

by tonywise_2000 Verified Customer Verified Customer

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Don’t come to this dealership if you can avoid it Service is slow, i dropped off my car off in the morning one day and they didn’t tell me what was wrong until the next day. My car was just sitting th Service is slow, i dropped off my car off in the morning one day and they didn’t tell me what was wrong until the next day. My car was just sitting there the whole time. More

by jcd22 Verified Customer Verified Customer

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Another outstanding service app’t Brought vehicle in on a recall notice as well as oil change and had them check on two other issues. Everything was thoroughly done per usual. Danny Brought vehicle in on a recall notice as well as oil change and had them check on two other issues. Everything was thoroughly done per usual. Danny Morris does a great job. Also extended the warranty. More

by HJL122 Verified Customer Verified Customer

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Quick oil change Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. Took my car in Saturday at 2:15 for oil change and tire rotation. Car was finished by 2:45. Great Service. I highly Recommend. More

by drshawn Verified Customer Verified Customer

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