Darrell Cooper | Page 3

Could not be happier with the process at five star and the purchase! Darrell made it easy and kept in touch with me weekly during the ordering/waiting period. Once it was delivered, he got the ball rollin the purchase! Darrell made it easy and kept in touch with me weekly during the ordering/waiting period. Once it was delivered, he got the ball rolling quickly. Possibly the shortest time I’ve ever spent at a dealer and that’s good! If it wasn’t annoying, I would text Darrell everyday and tell him I’m beyond happy with me car :) More

by Christophermohler Verified Customer Verified Customer

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Cooper continually called me Christine, even though at our first meeting I emphasized Kris-ten. Cooper assured me the BASE model Forester came without ANY bells & whistles; it actually came with severa our first meeting I emphasized Kris-ten. Cooper assured me the BASE model Forester came without ANY bells & whistles; it actually came with several which I was forced to pay for. When I broached him about it, he could have responded in a nicer way. When running through the buttons & switches etc in my new vehicle, Cooper was unable to activate the Android Auto feature and blamed my "piece of xxxx phone cord." I have 3 phone cords total, all 3 work just fine with the Android Auto feature once I got home and read the instructions. Cooper just doesn't know how to use that feature because he has an iphone. He should be better trained in that feature for ALL customers rather than defaulting to an insulting (and inaccurate) comment to the customer. Kenny was pretty confrontational about the extra warranty packages. This was an easy sale for you guys. I'm happy withy vehicle overall. I would recommend Grapevine Subaru, but I wouldn't recommend Cooper. More

by kmcgirlfriday Verified Customer Verified Customer

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This is one of the best car buying experiences I've had in about 23 years of buying cars. I went in from finding a car I wanted on cars.com and was in and out (with a trade in) in about 2 1/2 hours. That in about 23 years of buying cars. I went in from finding a car I wanted on cars.com and was in and out (with a trade in) in about 2 1/2 hours. That time also includes Darrell giving me a breakdown of everything in the car with the electronics, etc. This is also my first Subaru and I'm very happy with it and how nice and clean the dealership is. I can't remember the Finance guy's name off the top of my head, but he was great, and applied no pressure whatsoever on any of the warranties, etc. Younger guy with a shaved head....cool dude! I would definitely recommend this place and Darrell Cooper if you are looking for a Subaru. They also had the best prices I found around DFW. More

by thatbrandonguy Verified Customer Verified Customer

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Five star Subaru always puts the customer first, and makes it an easy and efficient process to get a new vehicle. makes it an easy and efficient process to get a new vehicle. More

by reidyp12 Verified Customer Verified Customer

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This was the best car buying experience I’ve ever had! Thank you so much! Thank you so much! More

by jtap484 Verified Customer Verified Customer

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They honestly have the best service from everyone ! The first time I purchased a vehicle went so so but the second time it went very well. The first time I purchased a vehicle went so so but the second time it went very well. More

by micaela Verified Customer Verified Customer

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It was a great experience, all the people were very profesional and know exactly their business. profesional and know exactly their business. More

by sarai_gallegos Verified Customer Verified Customer

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Overall an outstanding experience buying yet another Subaru from Cooper at Five Star Subaru in Grapevine. Subaru from Cooper at Five Star Subaru in Grapevine. More

by MHILLMAN2008 Verified Customer Verified Customer

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This was one of the best shopping experiences over ever had. Darrell kept me updated on the status of the car and made sure I was informed every step of the way. Once it was time to buy the car, Kenny in f had. Darrell kept me updated on the status of the car and made sure I was informed every step of the way. Once it was time to buy the car, Kenny in financing was great and wasn't pushy at all. Going to Five Star was a different car buying experience and I never want to buy a car from anywhere else. I definitely recommend Darrell, Kenny and Five Star for your car buying needs. More

by crystal.watkins Verified Customer Verified Customer

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Fantastic customer service! Made buying a car super easy. Darrel Cooper was super nice and easy to work with. Made buying a car super easy. Darrel Cooper was super nice and easy to work with. More

by timothybowers1 Verified Customer Verified Customer

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