Darrell Fenton | Page 3

The repair was on time and my agent Darrel was very professional and helpful, I will recommend this dealership to anyone. professional and helpful, I will recommend this dealership to anyone. More

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I would like to say kudos to my service rep Christina. She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( th She was absolutely AWESOME today. I have been to this dealership multiple times before and was always a bit disappointed in the customer service ( the repair work has always been good) and she made all the difference. She took her time, addressed all of my concerns and got the work done and me back on the road seeing my veterinary patients! Her customer service was outstanding, and for someone who was ready to go to another dealer out of frustration, she made all the difference and I feel like this can be the dealership for me. Many thanks Christina and for all those I don’t get to meet behind the scenes. Keep up the good work!!! More

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My service adviser went about and beyond to accommodate me without an appointment. He understood my situation and he was very helpful me without an appointment. He understood my situation and he was very helpful More

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Very friendly staff. Prompt responses with text. Easy drop box option. Was able to apply coupon over the phone drop box option. Was able to apply coupon over the phone More

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My compressor was replaced at no cost given that it was bought from their parts department due to the fact that it had warranty but it took 7 days for the job to be completed. I made so many to be updated bought from their parts department due to the fact that it had warranty but it took 7 days for the job to be completed. I made so many to be updated and most times they went to voice messages because there’ was no one to pick my calls 🙄😲.. Thank God it came out out on thanksgiving eve. It was so hard for without my car for one week More

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We showed up unexpected behind a tow truck with our Winnebago RV that had a problem that was previously repaired by another Mercedes dealer, but broke down again. Darrell and Tom were determined that Winnebago RV that had a problem that was previously repaired by another Mercedes dealer, but broke down again. Darrell and Tom were determined that the problem would be solved this time, and worked until it truly was repaired. It was a very complicated symptom and did take a long time to solve, but they kept at it and were very patient with me whenever I called to inquire of status. We live in Florida so they knew we were not likely to purchase another vehicle from them but we were treated like we had just bought their most expensive model. It seems to me that if you can't get along with their staff that the problem might be you. More

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Great service every time. I have an RV with a Mercedes chassis. Daryl is my go-to service representative. He is very knowledgeable and personable. He will do his best to get me in the shop and minimize my chassis. Daryl is my go-to service representative. He is very knowledgeable and personable. He will do his best to get me in the shop and minimize my wait time. He always goes beyond what I would expect, with information and tips that will save me money and I feel secure knowing my vehicle is as safe as possible on the road. More

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The dealership is very people friendly. Very neat, clean and comfortable. The staff is very friendly, respectable and knowledgeable of the product you sell. I was very pleased with my visit. and comfortable. The staff is very friendly, respectable and knowledgeable of the product you sell. I was very pleased with my visit. More

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I was recommended to MB of Silver Spring after a bad experience at another MB dealer. After two years, I couldn't be happier with the recommendation. Service has been quick, with no hassle. Even when experience at another MB dealer. After two years, I couldn't be happier with the recommendation. Service has been quick, with no hassle. Even when I brought my own brake pads in, there was no fuss at all. They installed them and that was it. Very refreshing. More

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Darrell was a great service advisor, excellent person to talk to and explained everything to me very understanding. All work was completed and on time talk to and explained everything to me very understanding. All work was completed and on time More

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