Darrell Herbert
Darrell Herbert at Brilliance Honda of Crystal Lake

Darrell Herbert | Page 10

Finance Manager

Brilliance Honda of Crystal Lake

680 W Terra Cotta Ave
Crystal Lake, IL 60014

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4.9
135 Reviews

Dealership Experience

26 yrs, 4 mos

4.9

135 Reviews

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135 Reviews of Darrell Herbert

March 17, 2023

Dealership Rating
Employee Rating

2nd car purchased from them and couldn’t be happier with service and how I was treated More

by Jrud44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Fournier , Rick Miller

March 14, 2023

Dealership Rating
Employee Rating

Best car buying experience ever! From the beginning to end it was the best car buying experience I’ve ever had. Very fair friendly employees! I will only buy from Brilliance Honda! More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Evan Medsker, Megan Deters, Thomas Keefe , Jeff Deters

March 02, 2023

Dealership Rating
Employee Rating

We did not intend on purchasing on our visit, however, we were treated fairly, no pressure, and walked out with a new car. Best experience ever on a car purchase. More

by Daveram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Megan Deters, Thomas Keefe , Jason Watt

February 19, 2023

Dealership Rating
Employee Rating

I am always well taken care of. Bob in sales and Daryl in finance do everything they can to make sure you get the best experience possible. Always respectful and kind. i will not More

by Dhenry001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Calhoun

February 13, 2023

Dealership Rating
Employee Rating

I dreaded car shopping going into this but Jason Watt at Brilliance Honda made it painless. He was also so very patient with me. I test drove the 2023 CR-V at least 4 times!!! Once ordered, it came in much More

by DebHemmerling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Watt

January 15, 2023

Dealership Rating
Employee Rating

BUYER BEWARE! ! If I could leave a negative review I would. This dealer lied and overinflated the price on a lease payoff. When the fees were questioned Warren Chi More

by Debbie Pappas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Calhoun , Warren Choe and Kevin keefe

Jan 17, 2023

Brilliance Honda of Crystal Lake responded

Hi Debbie! My name is Kevin Keefe and i am the owner of Brilliance Honda in Crystal Lake. I was out of the office when you called on Friday and I left you a message today. I would like to help resolve this issue for you. Please reach out to me when you get a free moment at 815-459-6400. If i can't pick up, i will return your call as soon as i can. Kevin

Jan 22, 2023

Debbie Pappas responded

Left messages and you don’t have the courtesy to call back. No one is that busy. Your dealership has lied, cheated and taken money that is against the law. If I don’t hear from you and have this resolved on Monday January 23rd I will contact an attorney and the better business bureau.

December 28, 2022

Dealership Rating
Employee Rating

Very good shopping experience, no hassle straight forward, honest with the deal, I got the best deal in the area, will recommend it to any one looking for a car. More

by w_karam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Rollak, Megan Deters , Jay Hawkins

Dec 29, 2022

Brilliance Honda of Crystal Lake responded

Hello! We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Brilliance Honda Of Crystal Lake! Until the next time we meet, take care! Brilliance Honda of Crystal Lake

December 05, 2022

Dealership Rating
Employee Rating

Jason was very helpful and friendly to my wife and I. He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very More

by ctprice24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Watt

Dec 08, 2022

Brilliance Honda of Crystal Lake responded

Ctprice24, we are so happy to read such a great review about Brilliance Honda Of Crystal Lake! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Brilliance Honda of Crystal Lake

December 03, 2022

Dealership Rating
Employee Rating

Excellent experience from start to finish. Would definitely by from them again and would recommend to family and friends. More

by racetuner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Hawkins

October 11, 2022

Dealership Rating
Employee Rating

As soon as you walk in the building you get greeted by many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care More

by angelgarcia5959
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Rollak

Oct 13, 2022

Brilliance Honda of Crystal Lake responded

Hi Angelgarcia5959, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here. Until the next time we meet, take care! Brilliance Honda of Crystal Lake

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