Darrell Herbert
Darrell Herbert at Brilliance Honda of Crystal Lake

Darrell Herbert | Page 11

Finance Manager

Brilliance Honda of Crystal Lake

680 W Terra Cotta Ave
Crystal Lake, IL 60014

Contact Me
5.0
140 Reviews

Dealership Experience

26 yrs, 8 mos

5.0

140 Reviews

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140 Reviews of Darrell Herbert

January 15, 2023

Dealership Rating
Employee Rating

BUYER BEWARE! ! If I could leave a negative review I would. This dealer lied and overinflated the price on a lease payoff. When the fees were questioned Warren Chi More

by Debbie Pappas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Calhoun , Warren Choe and Kevin keefe

Jan 17, 2023

Brilliance Honda of Crystal Lake responded

Hi Debbie! My name is Kevin Keefe and i am the owner of Brilliance Honda in Crystal Lake. I was out of the office when you called on Friday and I left you a message today. I would like to help resolve this issue for you. Please reach out to me when you get a free moment at 815-459-6400. If i can't pick up, i will return your call as soon as i can. Kevin

Jan 22, 2023

Debbie Pappas responded

Left messages and you don’t have the courtesy to call back. No one is that busy. Your dealership has lied, cheated and taken money that is against the law. If I don’t hear from you and have this resolved on Monday January 23rd I will contact an attorney and the better business bureau.

December 28, 2022

Dealership Rating
Employee Rating

Very good shopping experience, no hassle straight forward, honest with the deal, I got the best deal in the area, will recommend it to any one looking for a car. More

by w_karam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Rollak, Megan Deters , Jay Hawkins

Dec 29, 2022

Brilliance Honda of Crystal Lake responded

Hello! We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Brilliance Honda Of Crystal Lake! Until the next time we meet, take care! Brilliance Honda of Crystal Lake

December 05, 2022

Dealership Rating
Employee Rating

Jason was very helpful and friendly to my wife and I. He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very More

by ctprice24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Watt

Dec 08, 2022

Brilliance Honda of Crystal Lake responded

Ctprice24, we are so happy to read such a great review about Brilliance Honda Of Crystal Lake! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Brilliance Honda of Crystal Lake

December 03, 2022

Dealership Rating
Employee Rating

Excellent experience from start to finish. Would definitely by from them again and would recommend to family and friends. More

by racetuner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Hawkins

October 11, 2022

Dealership Rating
Employee Rating

As soon as you walk in the building you get greeted by many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care More

by angelgarcia5959
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Rollak

Oct 13, 2022

Brilliance Honda of Crystal Lake responded

Hi Angelgarcia5959, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here. Until the next time we meet, take care! Brilliance Honda of Crystal Lake

October 08, 2022

Dealership Rating
Employee Rating

Fantastic experience! Effortless purchase- professional, knowledgeable and accommodating staff. This will be the future dealership I purchase my vehicles from. More

by cammizie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Calhoun, Megan Deters

Oct 13, 2022

Brilliance Honda of Crystal Lake responded

Hi Cammizie, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Brilliance Honda of Crystal Lake

September 07, 2022

Dealership Rating
Employee Rating

A well organized, efficient run business with polite, knowledgeable personnel. Jeff was exceptionally helpful with excellent suggestions. Our 3rd purchase at Brilliance Honda. More

by Dacydive
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Megan Deters, Jeff Fournier

Sep 14, 2022

Brilliance Honda of Crystal Lake responded

Hi Dacydive, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day! Brilliance Honda of Crystal Lake

August 25, 2022

Dealership Rating

Darrell is an outstanding gentleman. Extremely patient and collected when it comes back and forth questions. He is simply the best! I will deal with him for my next car. More

by Zee.Q
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2022

Brilliance Honda of Crystal Lake responded

Zee.q, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Brilliance Honda Of Crystal Lake. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kelly Keefe Brilliance Honda of Crystal Lake

August 06, 2022

Dealership Rating
Employee Rating

It was refreshing to get exactly what was discussed over the phone. Everyone was cordial and honest. More

by Lewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Keefe , Jay Hawkins, James Keefe

Aug 09, 2022

Brilliance Honda of Crystal Lake responded

Hi Lewis, thank you for taking the time to leave a review for us at Brilliance Honda Of Crystal Lake. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Honda of Crystal Lake

July 23, 2022

Dealership Rating
Employee Rating

This was a very pleasant experience from beginning to acceptance of my vehicle and even beyond. The whole experience was a breeze. More

by docpro777
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Thomas Keefe , Jay Hawkins

Jul 28, 2022

Brilliance Honda of Crystal Lake responded

Docpro777, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you so much again for your feedback! We hope you have a great day! -Brilliance Honda of Crystal Lake

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