Darrell Herbert | Page 2

This review is coming from an experienced car professional that was in the business for 25 years. Brilliance Honda of Crystal Lake made the purchase of our 2024 Honda HRV completely transparent w professional that was in the business for 25 years. Brilliance Honda of Crystal Lake made the purchase of our 2024 Honda HRV completely transparent with no games or brain damage. Our salesman Evan Medsker was extremely knowledgeable regarding all the features of the vehicle. Also dealing with the Finance Manager Darrell Herbert was pleasant as there were no surprises when it came to signing the final documents. Finally the Sales Manager Warren Choe was more than accommodating from beginning to end. More

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This has always been my go to dealership. Evan my sales person was very. Nice and not pushy. The maintenance dept is always helpful nice guys explain what is going on well. Evan my sales person was very. Nice and not pushy. The maintenance dept is always helpful nice guys explain what is going on well. More

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The overall experience was very nice. Robert was very easy to work with. I would definitely recommend brilliant Honda for anyone looking to buy a car Robert was very easy to work with. I would definitely recommend brilliant Honda for anyone looking to buy a car More

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The dealership is amazing. My family and I have bought multiple vehicles from Brilliance. Their sales, finance and service teams are honest, helpful and I have and will continu My family and I have bought multiple vehicles from Brilliance. Their sales, finance and service teams are honest, helpful and I have and will continue to refer my friends and family members. Robert was my latest sales representative and he exceeded my expectations. More

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Matt Darwit was an excellent salesperson. He is very knowledgeable and patient. His communication with me was always timely. Overall the dealership was excellent. He is very knowledgeable and patient. His communication with me was always timely. Overall the dealership was excellent. More

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The best car dealership in McHenry County! Here we go again: just purchased another car from Brilliance Honda! I have been with them for over 23 years now and they never have disappointed me. Here we go again: just purchased another car from Brilliance Honda! I have been with them for over 23 years now and they never have disappointed me. Their service department is immpecable! Joe and Shaun and Ted just a few of the trustworthy customer service reps I have been helped by over the years. Their knowledge has always helped us with all our car needs. I recommend their service as they are like family. Now the sales department: I just bought my latest car yesterday. Thomas Keefe was my agent and he helped us all the way. I want to thank him and Jon at the manager desk for making our buying experience such a wonderful Christmas memory. Darrel Herbert has been very efficient and helpful with the final process at closing and in couple of hours we were on our way happy with the trade and wonderful car we purchased. Brilliance Honda is a excellent solid dealership. There is a strong reason I have been with them for 23 years now and I will never switch. There is nothing like a business relationship built on trust, integrity, experience and long history. Thank you Brilliance! You live up to your name! Merry Christmas! More

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Salesman was interested in answering all of my questions. Rich was intent on understanding me. Rich was intent on understanding me. More

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Fantastic experience, 10 of 10. Jason, Rich, and Darrell made for an excellent buying experience, couldn't be happier (and this is coming from someone who deeply dislikes buying car Jason, Rich, and Darrell made for an excellent buying experience, couldn't be happier (and this is coming from someone who deeply dislikes buying cars). Thank you. More

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Great service. Answered all questions . Patient with me. Explained features of vehicle in a clear and concise manner. Answered all questions . Patient with me. Explained features of vehicle in a clear and concise manner. More

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Rob Calhoun was great. We appreciated the no-hassle test drives. Rob contacted me as soon as the car arrived, and honored the transparent price we had already agreed upon We appreciated the no-hassle test drives. Rob contacted me as soon as the car arrived, and honored the transparent price we had already agreed upon. Darrell in finance was also great to work with, very organized with the title work, plates, and registration ready to go on the day of purchase. Thank you Second purchase from this dealership. More

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