Darren Thomsen | Page 12

Awesome experience I had such a wonderful and smooth experience with Rallye BMW on Jericho turnpike in Westbury! Darren Thomsen is the best client advisor hands down !! I had such a wonderful and smooth experience with Rallye BMW on Jericho turnpike in Westbury! Darren Thomsen is the best client advisor hands down !! He helped me a lot when buying my first brand new 2018 bmw as well as Hasan Barakat such a great manager! As soon as I went through the doors I was greeted professionally by the young gentlemen at the front desk. There was Darren who greeted me as well and approached me to help me with the dream car I was looking for!! Darren explained every car to me and as well as the prices and new features on every bmw model. He was very honest and well experienced with every car in inventory. I was treated like royalty the whole time and the process was very quick and smooth when buying the car ! I purchased on Saturday and went to pick up my brand new car by Wednesday! The day I picked up the car Darren was such a gentleman he treated me with so much respect and even bought me lunch!!! I just wanted to thank you so much for such wonderful royalty treatment !! I am super excited to be driving my dream car !! Thank you DARREN THOMSEN AS WELL AS HASAN BARAKAT FOR BEING PROFESSIONAL AND VERY HONEST WITH YOUR CLIENTS!! More

by Erica Laporte Verified Customer Verified Customer

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Rallye Experience was in the market for a BMW and went to a few dealers in the area to start my search. The first dealer I went to in Bayside, the sales people seemed was in the market for a BMW and went to a few dealers in the area to start my search. The first dealer I went to in Bayside, the sales people seemed like they couldn't be bothered. Needless to say I wasted two hours of my time that I will never get back. They were very unprofessional. Second dealer I went to, was much further out from where I currently live. They certainly where no "Competition" as the name states. Staff was friendlier but they made me feel like I had to take the first car they offered. Not willing to show me other options because I gave them a budget I had in mind and had the audacity to say "well that's what you can afford". First of all to say that to a customer is ridiculous and very unprofessional. Yes I have a budget in mind, but that does not mean that if I see something I like, that I wont raise my budget to get it. They lost me as a customer. A few days later I called Rallye BMW and ask them what time they were open til and they told me 9PM. Asked if I can come in at 7PM and they said no problem. Met with Darren Thomsen and he was the most professional salesperson I have ever met. He was not pushy, demanding, and listened to exactly what I was looking for, He was prepared for my arrival as I had a car to trade, Did not waste any time going right to work on finding my car and appraising my trade in. I ended up buying the car from him and it was ready for my pickup a few days later. I cannot say enough about how well this transaction went and the way he treated us. He has since then made himself available via text, email etc.. even on his days off he will reply back to me with any questions I have about the car. If you are in the market for a BMW, I strongly suggest that you go to Rallye BMW and ask for Darren Thomsen. Hands down he is by far the best salesperson I have ever encountered and overall great person. More

by GAB6287 Verified Customer Verified Customer

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great place to get a car. An excellent experience,Enjoyable and reliable.Darren and Richard spent plenty of time to try and help me.Picking up my new car was fast and easy. An excellent experience,Enjoyable and reliable.Darren and Richard spent plenty of time to try and help me.Picking up my new car was fast and easy. More

by piazdisp Verified Customer Verified Customer

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Great service Purchased a new 2019 440I Gran Coupe. Unfortunately on the second day of ownership car had a mechanical failure. Rallye service took the car right a Purchased a new 2019 440I Gran Coupe. Unfortunately on the second day of ownership car had a mechanical failure. Rallye service took the car right away and diagnosed the issue. The car was repaired the verny next day. The service department was exceptional and I would highly recommend Rallye service. More

by ANTHONY.SAOULIDIS Verified Customer Verified Customer

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New Car Purchase Initial contact made through internet. Met Darren and worked through a mutually agreeable transaction. Only negative would be lease paperwork was on Initial contact made through internet. Met Darren and worked through a mutually agreeable transaction. Only negative would be lease paperwork was on line so wasn't able to read through documents. More

by PRESTOMICHAEL Verified Customer Verified Customer

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Always on Point As a long time BMW owner we owners expect a certain level of service and support for our cars. I switched over to Rallye motors last year after a very As a long time BMW owner we owners expect a certain level of service and support for our cars. I switched over to Rallye motors last year after a very long time relationship with Freeport BMW was irreparablely damaged by Freeport BMW complete lack of customer care and outright substandard business practices. Since moving over to Rallye BMW, I have found their service to be exceptional and well beyond industry standards. They are always professional and always ready to be sure that I am happy with their service. Even in one instance where an innocent mistake did occur Rallye BMW stepped right up and fixed the problem immediately with no cost or aggravation to me. I will now be looking to buy my next BMW at Rallye. I believe in rewarding those who treat me fair and right. More

by Ray875 Verified Customer Verified Customer

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After paying for a expensive extensive warranty I was told that a part that wasn’t under warranty needed to be fixed The price was $2300 After getting a second opinion and I took pictures theirs I was told that a part that wasn’t under warranty needed to be fixed The price was $2300 After getting a second opinion and I took pictures theirs nothing wrong with that part But what wasn’t fixed was a transmission leak that they found when my car was on the left I have the pictures Which by the way is under warranty I don’t have confidence in Ralley BMW Service Department The same place I purchased my vehicle More

by RUSSELLPRSTN Verified Customer Verified Customer

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Poor handling of customer affairs Almost three months and I have not received a refund for something I shouldn't have been charged for. Service manager is handling this poorly and I wi Almost three months and I have not received a refund for something I shouldn't have been charged for. Service manager is handling this poorly and I will be returning to the dealer on thurs the 19th to follow up on what was told to me taken care of! More

by JUNIOR91669 Verified Customer Verified Customer

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Loyalty Counts Courteous, on time, knowledgeable, willing to work to meet your needs, anticipate your needs. Timely service. Loaner vehicles clean and comfortable. F Courteous, on time, knowledgeable, willing to work to meet your needs, anticipate your needs. Timely service. Loaner vehicles clean and comfortable. Feels like I'm in my own car. All technicians friendly and helpful. More

by MEYERFREMDER Verified Customer Verified Customer

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BMW service Great service at BMW in Westbury . Everyone was very friendly . I felt like I was chucking into a hotel. Quick easy and very thorough . Thanks BMW Great service at BMW in Westbury . Everyone was very friendly . I felt like I was chucking into a hotel. Quick easy and very thorough . Thanks BMW More

by XRISTINA21 Verified Customer Verified Customer

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