Dau Nguyen | Page 7

eCarOne responded

Thank you, Alan, for taking the time to share your experience with Dau and the eCarOne team! We're delighted to hear that you appreciated the no-pressure approach and found our dealership clean and welcoming. Most importantly, we’re glad your Infiniti was exactly what you were promised and that you love it! We do apologize for the gas tank not being full and appreciate your understanding—your feedback helps us improve. Thank you for your recommendation, and we look forward to seeing you again in the future. Enjoy your new ride!

eCarOne responded

Thank you, Jimmy, for sharing your experience with us! We’re thrilled to hear that your Mercedes purchase journey was seamless from start to finish and that you received A1 service throughout. Providing top-tier service is what we strive for at eCarOne, and your satisfaction means the world to us. We hope you enjoy every mile in your new Mercedes, and we look forward to assisting you again in the future!

eCarOne responded

Hello Stephen - We apologize that you feel that the great experience was ruined. Unfortunately, we cannot apply for tax credits via the Clean Vehicle Tax Credit program because our application is still pending with the IRS as are many other dealers across the country. We applied early this year and are still waiting, as nothing is fast with the IRS. Our team is aware of this and should have communicated this to you before the sale if the question came up, if you were told otherwise please reach out to me to discuss. Michael, GM Michael@eCarOne.com 972-403-4702.

eCarOne responded

Thank you for sharing your feedback. We’re truly sorry to hear about your concerns regarding the required add-ons during your visit to eCarOne. Transparency and providing a positive experience are priorities for us, so it’s disheartening to hear that you felt otherwise. The additional products and services, such as Permaplate, are intended to provide long-term value and protection for our vehicles. However, we understand that this may not align with everyone’s expectations, and we always aim to communicate these details as clearly as possible. We appreciate your kind words about our facility and team and take your concerns seriously. If you would like to discuss this further, please don’t hesitate to reach out to me directly at [contact information]. Your feedback is invaluable as we continue to improve our processes. Sincerely, The eCarOne Management Team

eCarOne responded

Thank you for the fantastic feedback! We’re thrilled to hear you had such an amazing, simple, and straightforward experience. Tanner truly is the boss, and we’re glad he made your visit exceptional. We appreciate your referrals and look forward to welcoming you and your colleagues back to eCarOne in the future! Best regards, The eCarOne Team

eCarOne responded

Thank you for your review. So happy to hear Dau and the team took great care of you. Congrats on your new Audi. Hope to see you again in the future.

eCarOne responded

Thank you for your review. So happy to hear Dau and the team took great care of you. Congrats on your new Land Rover. Hope to see you again in the future.

eCarOne responded

Thank you for your review. So happy to hear Dau and the team took great care of you. Congrats on your new Hyundai. Hope to see you again in the future.

eCarOne responded

Thank you for your review. So happy to hear Dau took great care of you. Congrats on your new Rivian. Hope to see you again in the future.

eCarOne responded

Thank you for your review. So happy to hear Dau took great care of you. Congrats on your new Audi. Hope to see you again in the future.