"Excellent service by Dave Bertulli -salesman at Imperial..."
Excellent service by Dave Bertulli -salesman at Imperial Ford in Mendon, MA. We purchased a new 2020 Ford Escape. Love the new style and the price was reasonable considering all the new extra features available. We will certainly give a great review to all friends that are looking for a vehicle.
Other Employees Tagged:
, Brandon in the Financing department
"Imperial Ford provides prompt and expert service. Dave..."
- ed bertorelli
Imperial Ford provides prompt and expert service. Dave Bertulli of the sales staff has been great. He keeps his promises. I'm a repeat customer.
great, clean, down to earth sales people, customer always comes first! There are lot of cars/suv's
to choose from. Very helpful place to be for any vehicle you want.
"Recently bought a Ford F-150 from Imperial Ford in Mendon..."
Recently bought a Ford F-150 from Imperial Ford in Mendon and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here!
From the beginning we worked with Mark online who directed us to Adam Wilson who is a manager there through email. My husband and Adam emailed back and forth and were able to iron out most of the details of the deal. We live over an hour away on Cape Cod, so we didn't want to take the trip unless we really knew it was worth our while.
Imperial respected the fact that we were a ways away, knew what we wanted, and knew what we had to trade. We were able to get a rough trade number for my Ford SUV, and when we got there the number was accurate, no bait and switch which was really refreshing.
When we arrived, Adam took a look at our trade and then introduced us to Dave Bertulli as our "man on the ground". Dave and Adam were a great team and worked well together. We took the truck for a ride and it was everything it was advertised to be which was a great relief. We had been searching for a while and going to local dealerships only to find features of the truck were not as advertised, they were crazy low on the trade, or they just didn't have what we were looking for so tried to sell us something else, NOT the case at Imperial! They actually had 3 trucks that would have worked for us, but we liked this one the best.
After we talked to Dave and all agreed on the deal, it was time to wait for the financing department and see what they could do. We had great offers on financing that we came with, but we were hoping to maybe drive home with the truck that day so financing with them made everything seamless and we were excited!
The dealership is beautiful and spacious with comfy couches and lots of cool music memorabilia to peruse while you wait, plus walls of giant tvs to watch. The place as well as the bathroom was very clean and comfortable. The financing guy was backed up, so we waited, and waited, and waited. Dave gave us some coupons for a food truck nearby which was just what we needed. Once we got back it was probably another 45- an hour before we met with the finance department.
He immediately kind of rubbed us the wrong way as he seemed really annoyed to be meeting with yet another person and doing yet another deal..... not exactly what we wanted to be greeted with after our long wait to meet with him.... so he was fine, said of course he would have the most competitive rates and that he could get what anyone else could get.... well turns out he couldn't... but he got close at least. We had already been at the dealership for about 3 hours and the deal was so close to done. We really liked Adam, Dave, and the truck, so luckily we were all able to come to an agreement. The financing guy was the only slight bump in our super enjoyable car buying process.
All in all, we are so happy with our purchase from Imperial! I would highly recommend them to any friend or family looking for fair honest customer service, and a huge inventory of quality vehicles.
"I purchased my third car from this dealership and have..."
I purchased my third car from this dealership and have had the best experience with both the vehicles and the staff. Dave Bertulli was very helpful from start to finish, walked me through the seamless process. I will purchase my fourth car from imperial when the time comes.
"My wife Vikki and I just bought her new carHer comment..."
- Mcc family
My wife Vikki and I just bought her new car
“ One of the best car buying experiences I’ve had. Dave and Joe were great! I knew the car I wanted and they made it possible for me to drive it home the same day. No pressure, no games and a great environment with music theme. Will definitely buy future cars here.”
"Absolutely love the Ford Service Dept. I purchased by..."
Absolutely love the Ford Service Dept. I purchased by 2015 explorer from Imperial and it’s the ONLY place I take it for service. My absolute favorite employee is Don. He is always pleasant, honest and accommodating EVERY SINGLE TIME. He never steers me wrong or tries to sell me something I do not need (Even when I think I do) Trust is everything and he doesn’t disappoint.
Although I love my SUV, the service center is seriously one of the main reasons I keep my explorer and would consider buying another Ford....because I doubt another service center team is this great. :)
Other Employees Tagged:
Julio Dos Santos
, Don H (Ford Service)
"Sales and Service Awesome!!"
I have bought 1 used and now my 3rd brand new vehicle from Imperial cars. Every instance has been great. No pressure what so ever. I have literally walked into this dealership and drove home in the car I just bought in a matter of a few hours. I also use their Ford service and I rate them a 5 as well. I mean I can get an oil change and a 100 point inspection for 40 bucks and also get a free car wash.
"New vehicle Purchase"
Just purchased my third new vehicle from Imperial Ford and Salesman Dave Bertulli. Both he and Joe Trocha in finance made the process as easy aa possible and I walked out of the dealership with the vehicle I wanted at the price I wanted. After the sale, service has always been great. I have the vehicle cleaned at their car wash and fueled at their gas station!
This is my third vehicle purchase from Imperial. I have always found them to be fair and offer a good selection of vehicles I am interested in. I know buying a vehicle can be stressful but I leave there feeling I got a fair deal. Will certainly go back again for my next purchase.