Dave Boratyn | Page 4

Purchased a 2020 F150 Lariat this week. Could not be happier with the truck. The service provided at Imperial Ford was excellent. Mike Potenza and Joe Trocha are true professionals. If you need a tru happier with the truck. The service provided at Imperial Ford was excellent. Mike Potenza and Joe Trocha are true professionals. If you need a truck or car this is the place to go. More

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Wonderful and honest experience buying my 2nd Ford Edge. The pricing was fair to both of us right away. There wasn’t a need to go back and forth. I had been looking around for months and researching differe The pricing was fair to both of us right away. There wasn’t a need to go back and forth. I had been looking around for months and researching different makes/models. Visited 3 dealerships and walked out of them all. I bought a CPO Ford Edge 50 min away instead of 3 miles to the Ford dealership in New Bedford because of the treatment and fairness. Thanks Tom D, and Joe from finance (whom wasn’t pushy but def funny). More

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Dean was very informative about the Ford we purchased. He was very friendly and patient during our entire interaction. He was personable too. I would highly recommend Dean to anyone that was looking to buy a was very friendly and patient during our entire interaction. He was personable too. I would highly recommend Dean to anyone that was looking to buy a ford. Mike the manager was excellent and made the buying experience great. Joe from finance made the loan process easy. More

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Tom is by far the best sales person i have ever worked with. He made us feel welcomed andcomfortable. Did not come across as pushy and listened to what we wanted. I recommend anyone who is shopping the ma with. He made us feel welcomed andcomfortable. Did not come across as pushy and listened to what we wanted. I recommend anyone who is shopping the market to go see Tom! Thank you for making my daughters 1st car buying experience a great one!! More

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Positive new vehicle purchase experience. Convenient location, comfortable environment, and past purchase experiences were reasons ton consider Imperial Ford, but professional, courteous, atte Convenient location, comfortable environment, and past purchase experiences were reasons ton consider Imperial Ford, but professional, courteous, attentive, and responsive sales support sealed the deal. More

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My family and I stopped by Imperial Ford yesterday to see a car we saw online. Ali was amazing and super helpful throughout our negotiations and the entire process. He was very personable and attended to us a car we saw online. Ali was amazing and super helpful throughout our negotiations and the entire process. He was very personable and attended to us with extra care, beyond any of our expectations. He made sure that the car suited all of our needs and made sure to personally take care of anything we requested. We also worked with Joe during the financing process and he made everything so quick and easy. Despite having to stay late for my family and I, he still served us with a happy smile and made sure that we got everything we needed. Thank you so much for your amazing service! Would definitely recommend them if you are looking for a new car!! More

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I've owned a 2011 Ford Escape for ten years with no major repair issues, so I convinced my husband it was time to trade in his 2008 Ford Fusion for an SUV. We arrived at Imperial Ford and met a man outside w repair issues, so I convinced my husband it was time to trade in his 2008 Ford Fusion for an SUV. We arrived at Imperial Ford and met a man outside whose son was driving off in his new car. He told me to ask for Paul Conti who worked with him and his son yesterday with no high-pressure sales techniques. Within five-minutes, we were sitting at Paul's desk. He listened to what we wanted in our next car. The day was hot so Paul suggested he look around the lot while we stayed inside. He came back in less than fifteen minutes with a 2017 Ford Fusion. We liked the Escape but had to leave to meet our daughter and son-in-law for lunch a half-hour away. Paul gave us the keys to the Escape and said to get their opinon.We were back in two hours and after a few minutes talking about the price, we were sitting with Joe Trocha the Business Manager. We've never had fun financing a car, but we did with Joe. Paul gave us excellent service, as did Joe. Both were professional, listened to us, and didn't waste our time. When it's time for me to trade in my 2011 Escape, I'll being going to Imperial Ford to see Paul and Joe. Dorothea Maynard More

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Imperial ford has a great website, I found my truck online with a very discounted price. When I went to the dealership I met Paul Conti my salesman who fould the truck I was interested in explained all online with a very discounted price. When I went to the dealership I met Paul Conti my salesman who fould the truck I was interested in explained all of the options and let me take a test ride. My trade in was a ford transit class B RV. I was afraid that this would be a problem. It was not the team took a good look at the value of my trade and we came to an agreement that I was very pleased with. The delivery of my new 2020 F150 truck was on time and very efficient. The experience at Imperial Ford was fast with the bottom line numbers and involved very little arm bending. I would recommend this dealship to anyone looking for a new or used vehicle. More

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Our sales rep. Tom D'Andrea was extremely knowledgeable, friendly and patient . He answered all our ?? and reviewed & programmed the new vehicle for us. The $$ on our new 2019 Titanium Escape and our trade friendly and patient . He answered all our ?? and reviewed & programmed the new vehicle for us. The $$ on our new 2019 Titanium Escape and our trade in was very reasonable. We did our homework beforehand and were aware of values. It was a good experience. Highly recommend. Thanks Tom! from Dan & Lil More

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Recently bought a Ford F-150 from Imperial Ford in Mendon and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked with Mark online who directed us to Adam Wilson who is a manager there through email. My husband and Adam emailed back and forth and were able to iron out most of the details of the deal. We live over an hour away on Cape Cod, so we didn't want to take the trip unless we really knew it was worth our while. Imperial respected the fact that we were a ways away, knew what we wanted, and knew what we had to trade. We were able to get a rough trade number for my Ford SUV, and when we got there the number was accurate, no bait and switch which was really refreshing. When we arrived, Adam took a look at our trade and then introduced us to Dave Bertulli as our "man on the ground". Dave and Adam were a great team and worked well together. We took the truck for a ride and it was everything it was advertised to be which was a great relief. We had been searching for a while and going to local dealerships only to find features of the truck were not as advertised, they were crazy low on the trade, or they just didn't have what we were looking for so tried to sell us something else, NOT the case at Imperial! They actually had 3 trucks that would have worked for us, but we liked this one the best. After we talked to Dave and all agreed on the deal, it was time to wait for the financing department and see what they could do. We had great offers on financing that we came with, but we were hoping to maybe drive home with the truck that day so financing with them made everything seamless and we were excited! The dealership is beautiful and spacious with comfy couches and lots of cool music memorabilia to peruse while you wait, plus walls of giant tvs to watch. The place as well as the bathroom was very clean and comfortable. The financing guy was backed up, so we waited, and waited, and waited. Dave gave us some coupons for a food truck nearby which was just what we needed. Once we got back it was probably another 45- an hour before we met with the finance department. He immediately kind of rubbed us the wrong way as he seemed really annoyed to be meeting with yet another person and doing yet another deal..... not exactly what we wanted to be greeted with after our long wait to meet with him.... so he was fine, said of course he would have the most competitive rates and that he could get what anyone else could get.... well turns out he couldn't... but he got close at least. We had already been at the dealership for about 3 hours and the deal was so close to done. We really liked Adam, Dave, and the truck, so luckily we were all able to come to an agreement. The financing guy was the only slight bump in our super enjoyable car buying process. All in all, we are so happy with our purchase from Imperial! I would highly recommend them to any friend or family looking for fair honest customer service, and a huge inventory of quality vehicles. More

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