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Dave McKinney
Dave McKinney at Val Ward Cadillac Inc

Dave McKinney | Page 18

Service Advisor

Val Ward Cadillac Inc

12626 S Tamiami Trl
Fort Myers, FL 33907

4.9
183 Reviews
4.9

183 Reviews

Write a Review

Dealership Experience

7 yrs, 4 mos

Industry Experience

41 yrs, 5 mos

Specialties & Trainings

Francis Tuttle Vo-Tech graduate ASE Certified

183 Reviews of Dave McKinney

March 08, 2024

Dealership Rating
Employee Rating

Wireless charging not installed . Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GM More

by M2312S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fred Walters

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Mar 11, 2024

Val Ward Cadillac Inc responded

Hello and happy Monday to you! We are sorry to hear about your frustrations with the lack of Wireless charging in your vehicle. Cadillac’s Accessories portal is exceptional when it comes to quickly and easily finding OEM additions for your vehicle. However, as with any website, errors are possible due to the number of complex variables involved. It was our pleasure to try to retrofit the part for you, but there are limitations to what the dealership can do if necessary underlying wiring and technology are different. As this was the case with your part, our manager was happy to help initiate the return process promptly. We appreciate your business and hope you have a great start to the week.

March 07, 2024

Dealership Rating
Employee Rating

Service center is great. They keep you informed of the progress of the service on your vehicle and provided me a clean sharp looking loaner for several days while the warrant More

by renesuarez
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Mar 11, 2024

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2024

Dealership Rating
Employee Rating

Jamie was very helpful, my concerns were handled promptly! Great Job!! Thank you Team Val Ward! More

by stevewhittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Flesch , Brandon Lentz, Jamie Martin

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Mar 13, 2024

Val Ward Cadillac Inc responded

Steve, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 18, 2024

Dealership Rating
Employee Rating

The service advisor communicated regularly, professionally, and in detail during the three hour wait. The work, as usual, was completed with the same professionalism and quality. All members More

by SJTURNWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2024

Val Ward Cadillac Inc responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2024

Dealership Rating
Employee Rating

David in the service department is excellent to work with. Always will go out of his way to talk care of me. Monty Sinnamon More

by MONTYSINNAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2024

Val Ward Cadillac Inc responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 11, 2024

Dealership Rating
Employee Rating

Dave McKinney is super customer service oriented. He was able to set up an appointment for me on very short notice. More

by GKINGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2024

Val Ward Cadillac Inc responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2024

Dealership Rating
Employee Rating

Excellent service from Dave at Val Ward Cadillac! I don’t even have a Cadillac and bring my GMC here exclusively for service. More

by elarson272002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2024

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2024

Dealership Rating
Employee Rating

Always feel confident and trust Val Ward to know exactly what we need. Thank you More

by MSJLAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2024

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2024

Dealership Rating
Employee Rating

My service writer Dave McKinney was very helpful in solving all my problems Very friendly dealership Thank you Richard Olles More

by ghgrao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2024

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

Dealership Rating
Employee Rating

I’m Pleased with everything the service, roadside service, Dealership, Brian for keeping me informed & the delivery of my car. More

by maryannkonrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miller, Jane Flesch , Jim Gedra, Brandon Lentz, Jamie Martin, On Star

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Jan 21, 2024

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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