Dave handled our problem perfectly.
The service was great and speedy. Thanks a bunch! Your location is perfect for us.
The service was great and speedy. Thanks a bunch! Your location is perfect for us.
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by maryanntony
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Service is always superb!
David is my service adviser and always advises me as to not only what needs to be done but also my options.
David is my service adviser and always advises me as to not only what needs to be done but also my options.
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by kleve790
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Val Ward Cadillac Inc responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
Easy to schedule appointment.
Received friendly appointment reminder. Friendly greeting. Prompt service provided. Very satisfying experience.
Received friendly appointment reminder. Friendly greeting. Prompt service provided. Very satisfying experience.
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by jbfoss
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Val Ward Cadillac Inc responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
I always receive very good service.
Courteous, friendly, without undue delay, comfortable waiting room, professional.
Courteous, friendly, without undue delay, comfortable waiting room, professional.
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by nayrec@msn.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
Identities the problem and corrected it same day.
Extremely pleased with the service department! Always on top of their game!
Extremely pleased with the service department! Always on top of their game!
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by MTZMAIL1
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
My issue was addressed and fixed quickly given that I
brought it in on a Saturday and it was done to pick up by noon on Monday.
brought it in on a Saturday and it was done to pick up by noon on Monday.
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by SUN2SNOW
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Wireless charging not installed .
Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GM
Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GMC vehicles. Not competitive with other luxury brands.at all.
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by M2312S
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Val Ward Cadillac Inc responded
Hello and happy Monday to you! We are sorry to hear about your frustrations with the lack of Wireless charging in your vehicle. Cadillac’s Accessories portal is exceptional when it comes to quickly and easily finding OEM additions for your vehicle. However, as with any website, errors are possible due to the number of complex variables involved. It was our pleasure to try to retrofit the part for you, but there are limitations to what the dealership can do if necessary underlying wiring and technology are different. As this was the case with your part, our manager was happy to help initiate the return process promptly. We appreciate your business and hope you have a great start to the week.
The sales and service staff were very friendly.
The the service was fast and the waiting room very comfortable.
The the service was fast and the waiting room very comfortable.
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by fslandsman
Verified Customer
Verified Customer
Mar 12, 2024 -
Val Ward Cadillac Inc responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Service center is great.
They keep you informed of the progress of the service on your vehicle and provided me a clean sharp looking loaner for several days while the warrant
They keep you informed of the progress of the service on your vehicle and provided me a clean sharp looking loaner for several days while the warranty work was completed.
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by renesuarez
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Jamie was very helpful, my concerns were handled
promptly! Great Job!!
Thank you Team Val Ward!
promptly! Great Job!!
Thank you Team Val Ward!
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by stevewhittaker
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2024 -
Val Ward Cadillac Inc responded
Steve, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!