"Overall, a worthwhile experience."
My online search led me to a shortlist of vehicles including a2015 Impreza at GLAG. I emailed my interest and intended visit time and was met by an attentive staff who quickly new why I was there. Elijah A, was very accommodating and genuinely eager to answer any questions I had. After the test drive, we negotiated the details, assisted by Kevin C who I also impressed me.
I decided to add the CPO warranty to my contract and then waited for the (new) finance manager to prepare the documents. By the time I could read and sign, I had a headache and didn't fully realize that the Gold Upgrade Plan was added to the contract at a substantial price increase. I knew already that I had 90 days to cancel if I changed my mind so I didn't have it removed. My issue with this is that it was never discussed at all by anyone until I saw it on the contract. The easiest way to avoid distrust, disappointment or complaints is great communication. I see room for improvement in this instance.
Some people would claim "Foul" and give a one star review. All in all, this was a good if not lengthy transaction. I feel that the staff I worked with genuinely tried to work with me.
Update: After looking over the Impreza at home and reviewing the inspection guidelines for Subaru's CPO vehicles, I will be looking into having a small rusted area repaired that should have been seen and repaired while the car was being certified. I will update after I reach out to Dave S and the team.
Other Employees Tagged:
Elijah Ali, Kevin Curtis
"Great Customer Service"
I just bought my 2011 Mercedes Benz from here a few days ago and I love it!! Customer Service is great online and in person. Not only did I travel over 5 hours to get there because you can't pass a deal so great! Eli took great care of us and made sure my experience was just as it should be awesome. I Definitely think my friends and family would like to buy from here now too. Great dealership!
Other Employees Tagged:
- K & C
We were looking for a used SUV and had a few in mind. Our salesman, Elijah, was great. We definitely put him through his paces as we drove several. He was able to match us up with a vehicle that met our needs perfectly. He is new to the business, but you'd never know. He went the extra mile to get us where we wanted to be. Great dealership, professional and knowledgeable.
" excellent service "
- sun cityal
Salesman was very helpful David is a plus for the dealer .would recommend him to my friends.along with Gary Lang dealership. Everyone was polite to deal with