Dave Smith | Page 6

Dean Team VW is the absolute worst of the worst. It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came acro It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came across a beautiful blue 2025 Atlas Crossport. I reached out to the dealership and began working on attaining said unit. Dave was very persistent to the point of annoyance. I agreed to take the train (a 4.5 hr ride) to the dealership. I asked him multiple times if everything was all good and he assured me I would be fine and it would be a safe environment. He picked me up from Amtrak in Kirkwood, MO in the vehicle, not once was I offered to test drive the car. Apparently Dave was not as honest and transparent as he stated via text and voice (which I have recorded) about method of payment, that’s when the nightmare of Mary Greathouse began. She pretended to act as if she cared, even tried to get me into a Taos which was not the reason I went so far out my way. She was condescending and showed complete disregard for my situation. I was 3.5 hrs by car away from home and they told me that I could Uber home. This was around 345 pm. I was not financially prepared for such a tall order and quite frankly they should have taken on the responsibility of making sure I was safe but Mary insisted I call “friends” and ask them to help me get home. In that moment I was mortified. Scared and confused I went and sat back down as Mary, Dave, and Vito Chirco had sidebar conversations about me with no resolutions. I had to text my salesman Dave just to get his attention. He did everything he could to avoid me at this point. By then it was 630 and they close at 7. Vito told me directly to go across the street to McDonald’s because they had Wi-Fi. Now why would I need Wi-Fi if I have a working phone, actually 2, one was my work phone.Vito also stated that I scan the QR code at the bus station and make my way to the inner city of St.Louis at night by myself. Dean team VW left me stranded in their city, a woman by herself and afraid. I had my iPhone recording this entire time so they cannot deny the way I was treated nor the things they said to me. I know if my name wasnt ethnic and my skin not brown they would have assisted me to a much more respectable degree. They not only treated me poorly but they put my life at risk. I sat at the McDonald’s for an hour waiting for an Uber I paid nearly $300 for. I am lucky I have parents who look out for their only child. I pray they try to bad mouth me for this review because I have the audio ready to go and I will post it for others to hear how Dean Team treats it’s minority customers. The very next day I purchased a white 2025 VW Atlas cross sport with an awesome panoramic roof and all the bells and whistles. Literally the very next day. I have proof of that as well. If you are not white and aesthetically pleasing to them they can care less about you. Im a firm believer in karma and Mary, Dave, and Vito will one day feel the fear and pain I felt as they left me stranded 3.5 hours away from home. But I was nobody to them. Just somebody’s not good enough black daughter. Attached is my proof of Uber and a photo of my new car that I purchased elsewhere the next day from dealership that cared and took pride in making sure I was well informed and cared for. More

Report | Print

Dave was great to work with. He got us in the car we wanted and made the process simple and hassle free. Sam made financing easy, did a great job explaining our options and the p He got us in the car we wanted and made the process simple and hassle free. Sam made financing easy, did a great job explaining our options and the paperwork. Would definitely like to work with these two when looking for our next car. More

Report | Print

I really liked this dealership they were very helpful and patient. Everything went smoothly and pretty quick! patient. Everything went smoothly and pretty quick! More

Report | Print

Dave was amazing to work with! He had everything ready for me when I got to the dealership and the car was in great condition as he said. I would recommend working with him if you He had everything ready for me when I got to the dealership and the car was in great condition as he said. I would recommend working with him if you want a calm, efficient process. I will definitely be going back for our next vehicle!😁 More

Report | Print

Smooth and easy preowned purchase! Made an appointment and closed the deal within an hour. Paperwork and pickup were a breeze. Would buy here again! Made an appointment and closed the deal within an hour. Paperwork and pickup were a breeze. Would buy here again! More

Report | Print

Dave Smith and everyone else at Dean Team Subaru were very patient and super nice. They helped me get the price I could afford for my new Subaru Legacy. Dave said his number one goal was to make sure I w very patient and super nice. They helped me get the price I could afford for my new Subaru Legacy. Dave said his number one goal was to make sure I was happy and I truly was. More

Report | Print

Delores, Dave Smith and Jason Moore helped me into the car i was looking for. car i was looking for. More

Report | Print

I love this dealership and have been coming here for nearly 15 years for service and purchases. Everyone has always been professional and courteous.. nearly 15 years for service and purchases. Everyone has always been professional and courteous.. More

Report | Print

My experience leasing a 2025 Subaru Outback from this dealership was absolutely amazing! Dave Smith and the rest of the team were incredibly helpful, attentive to all my needs, and made the entire proces dealership was absolutely amazing! Dave Smith and the rest of the team were incredibly helpful, attentive to all my needs, and made the entire process a breeze. I highly recommend them for their outstanding service and dedication to customer satisfaction More

Report | Print

Dave Smith is a knowledgeable salesperson that made the no nonsense buying process effortless. I highly recommend that Dean Team location & Dave Smith as your first point of contact when making your purcha no nonsense buying process effortless. I highly recommend that Dean Team location & Dave Smith as your first point of contact when making your purchase. More

Report | Print