David Anderson | Page 8

As per numerous previous service visits to Jessup, within 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I 2 weeks of my car receiving scheduled routine service, I received a notice from Jessup stating that my car in already due for service! I thought I once AGAIN had adequately addressed their confusing notices with Service Dept personnel, including the manager, on that visit, when this has happened on prior visits. So it always appears they either did not perform all service needed or they are intentionally mis educating their customers. Which watses ALl of our time as it requires customers to call in and clarify do they or do thye not need more service performed. The dealer STILL could not determine why the vehicle consistently no longer shows heads-up-display speed limits on some select area roads. After 3 visits to have this addressed. An despite pre-paying for all routine service when the vehicle was purchased new there, I find they STILL charge me for routine service procedures. To the tune of hundreds of dollars. As usual, the dealer provides a LYFT / Uber ride t / from the service center rather than an actual rental vehicle for use during the entire day. While THEY have your vehicle sitting, waiting in line despite having a specific appointment time. Then the dealer does not tip any of the ride share company drivers.And since the dealer orders the vehicle for the customer, there is no way for the customer to tip via the ride share company app. Meaning drivers usually do not receive any tip due to riders not carrying sufficient cash to tip them off-app. More

by info@sfbackdoorboys.com Verified Customer Verified Customer

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David was top notch! He got me in and out in under an hour. Excellent service He got me in and out in under an hour. Excellent service More

by esselljohn Verified Customer Verified Customer

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Fantastic people and service. We didn't expect to purchase a vehicle and we're on a tight time schedule and everyone did their absolute best to accommodate us! We didn't expect to purchase a vehicle and we're on a tight time schedule and everyone did their absolute best to accommodate us! More

by dmarsh1314 Verified Customer Verified Customer

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I was there for warranty work. So happy to hear that. Everything was great. The people are polite & informative. So happy to hear that. Everything was great. The people are polite & informative. More

by csrobison6@gmail.com Verified Customer Verified Customer

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Everyone at the dealership was extremely friendly and professional. I would highly recommend them for all your automotive needs. professional. I would highly recommend them for all your automotive needs. More

by hookdriver15 Verified Customer Verified Customer

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Amazing customer service from David Anderson, detailed information about what my truck needs and good waiting area for costumers information about what my truck needs and good waiting area for costumers More

by JONATHAN79 Verified Customer Verified Customer

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5 hours to get an oil change! Poor wash job at end of service! Poor access to get updates! Poor wash job at end of service! Poor access to get updates! More

by neildmanning Verified Customer Verified Customer

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Took way to long for oil Change. 3.5 hours!!! The guy at the counter was super slow. Took 30 mins to pay and get keys. That pushed it over 3 his. 3.5 hours!!! The guy at the counter was super slow. Took 30 mins to pay and get keys. That pushed it over 3 his. More

by sammyb40 Verified Customer Verified Customer

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I was a 1st time customer and the customer service is something to be improved. Also the lack of communication with status of the vehicle was terrible. I could not believe how many phone calls I had to m something to be improved. Also the lack of communication with status of the vehicle was terrible. I could not believe how many phone calls I had to make and how many times I was transferred put on hold or told I would get a call back and nothing. More

by alecrisjc Verified Customer Verified Customer

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Service manager Ron Austin was quick to act about my concern and was patiently explained to me what needed to be done. David Anderson and Melissa Miller are professional and helpful. concern and was patiently explained to me what needed to be done. David Anderson and Melissa Miller are professional and helpful. More

by hu_ying Verified Customer Verified Customer

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