David Bruce | Page 3

Great service. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. Very professional. Clean waiting area with snacks. Took care of me quickly. Kept me informed. More

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Great, friendly staff. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. My advisor kept me up to date with my repairs throughout the process. Very clean waiting area. More

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I recently visited Hyundai of Asheville (Tunnel Rd, Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn Asheville, NC) for oil change service and had for a second time a bad experience with Fred Retzlaff. After declining additional services—which I didn’t ask for or want—his attitude noticeably changed. He responded dismissively, and as I declined items again, he laughed aloud at me while walking away. This mockery made the interaction deeply uncomfortable and unprofessional. It’s disappointing, especially given how many other customers report courteous and respectful service at this dealership . Unfortunately, my experience with Fred Retzlaff was entirely contrary to that reputation. I hope Hyundai leadership addresses this behavior—customer service should never feel punitive or mocking. I will not return and can’t recommend this particular advisor. More

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It was a bit disappointing. The bill to fix my car was $6,000 dollars. I cannot afford that now. I'm a single school teacher. In the past when I have gone there, it was not as e The bill to fix my car was $6,000 dollars. I cannot afford that now. I'm a single school teacher. In the past when I have gone there, it was not as expensive. Something just didn't feel right this time. There were 5 employees standing behind the counter just hanging out. It was bizarre. To replace one light on my Hyundai, the cost was over 900 dollars. It was unbelievable. I'm not sure if they are not getting a lot of business, and they have had to raise their prices???? I was always thinking that I would go to this Hyundai dealership to purchase my next car. But now I have mixed feelings. I asked if it was worth it to purchase a new or used car, or to fix this car. But I didn't receive any response to that question. I would have liked it if they would have spoken to me about trade ins or purchasing a used or new Hyundai. But not one of the 5 employees hanging around and eating their McDonald's behind the counter even acknowledged me and my question. It was bizzare and off putting. I ended up leaving with my car because I did not have $6,000 to pay for the repairs. I ended up paying almost $200.00 for the diagnostic test. More

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This dealership has always been very professional and kind and knowledgeable. I recommend this dealership to my friends and family. kind and knowledgeable. I recommend this dealership to my friends and family. More

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My servicing was done wonderfully. My customer rep was outstanding. I will continue using this dealership in the future. My customer rep was outstanding. I will continue using this dealership in the future. More

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The staff is always very professional . I didn't have an appointment, but they fit me in anyway. Did a wonderful job on my complimentary car wash. I didn't have an appointment, but they fit me in anyway. Did a wonderful job on my complimentary car wash. More

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They are very nice and very communicative and they let you know how they can help you in any way possible to get the things you need done for your vehicle you know how they can help you in any way possible to get the things you need done for your vehicle More

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This dealership is approximately one hour from where I live, but the trip was well worth it! Staff is friendly and accommodating for my requests. live, but the trip was well worth it! Staff is friendly and accommodating for my requests. More

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Everyone I dealt with were friendly and kind and answered all of my questions. Thankful for a great experience all of my questions. Thankful for a great experience More

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