David Campos

Nissan of Torrance responded

Hi Glen, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Auri, we sincerely apologize for the extended wait time during your recent visit. The delay was caused due to our tire machine being in use at the time, and we understand that you should've been advised that the wait time would be longer. We also want to apologize for the oversight in not properly adjusting the tire pressure on your new tire and the hood not being fully latched. We recognize how serious these issues are and appreciate you bringing them to our attention. Safety is our top priority, and we regret that we fell short. This was discussed with our Service Manager, and he did advise that it had already been addressed and handled internally to ensure this does not happen again. We are actively working on training and oversight to prevent similar situations in the future. We truly value your feedback and your business. Please feel free to reach out to us directly if there is anything further we can do to make things right. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jonathan, we are very happy we could provide you with such a positive experience! I's experiences like yours that really keep our team motivated! Thank you again for leaving us this response. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Marc, thank you for taking the time to leave a review for us at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marcus, we appreciate your positive review about your recent experience with us! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Wandastine, thank you for sharing your positive experience with our team at Nissan of Torrance! We are happy to hear that we were able to accommodate you with a rental while your vehicle was in our shop. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager