David Campos | Page 3

Nissan of Torrance responded

Hello Karen, thank you for your praise and kind comments about our team. It is experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Crissy, we are so pleased you enjoyed your visit to Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marisela, we are truly disappointed to be reading this review, as there were 2 things you brought to our attention the refill of your windshield wiper fluid and the key fob recall. The windshield wiper fluid isn't something we charge our customers for nor is a recall, yet you were refunded over 1K although the rest of the work was completed and approved by you, and we only did this to appease you. We tried reaching out to you multiple times so that we can have our technician inspect the vehicle with you; however, you refused since you stated you couldn't trust us. Just like in any industry, we can make mistakes, but it is how you go about trying to make it right, and we did more than enough by refunding you your full paid amount for work that was approved and signed by you. We wish you the best of luck. Regards, Nissan of Torrance

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2249 or x2225 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Jose, thank you so much for your positive comments about Nissan of Torrance! We thank you for being part of the Nissan of Torrance family and can't wait to see you again. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Newcarrental, thank you so much for your positive comments about Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. This will be a topic of discussion at our next service meeting. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for telling us about your recent experience. Our technicians should be checking tire pressure and your visit should not have been the exception. I will make sure to bring this up at our next service shop meeting to ensure this is addressed. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager