David Carnecchia | Page 8

I won’t be back but I know that doesn’t bother this dealership as the service manager, Dave, told me they’re the busiest service department in the area. I made an oil change appointment on Thursday dealership as the service manager, Dave, told me they’re the busiest service department in the area. I made an oil change appointment on Thursday for 12:30pm. I called and asked if I could drop my truck off early and was told that was fine. So I dropped it off at 11:30am. Jose, my service advisor, was communicative and knowledgeable when I dropped it off. I got a text as soon as I left giving me direct access to Jose. I responded with a thank you. No response, but it wasn’t needed. That evening, I reached out as I was not called or texted about my vehicle. No response. It was getting late quickly. It stayed overnight. I waited for a couple of hours in the morning, thinking surely someone will call. No. I reached out just after 10:30am. I called and asked for the manager. Jose told me it was his direct line and he could not transfer me. So I asked him what the update on my truck was seeing as they had it for nearly a day and no communication whatsoever. He had no idea but said he would call me right back. Twenty minutes later, I was leaving a message for the service manager and then Jose got back on the phone. He told me he hadn’t had time to go to shop to find out what was happening because he stopped at the bathroom and by the time he was going to the shop, I was calling back. I told him I was on my way to pick up my truck, whether or not it had been serviced. He said okay and practically hung up on me. By the time I arrived, it was about twenty minutes later. At this point, Jose still had no idea where my truck was and what was going on. I waited for an update on my truck and for the service manager. Jose came over maybe ten minutes later to tell me my oil change was being finished up and would be done in twenty minutes. It felt like they started it rather than just giving me the truck without doing the oil change. I don’t feel like it was started before I told Jose I wanted my truck back. The service manager became available and he very assertively told me that this shouldn’t have happened but could happen again. He said this was his service advisor’s fault and that he was terrible with communication in this instance but that didn’t make him a bad person. I’m not sure why he brought character into the conversation but he very succinctly threw his employee under the bus without taking any accountability. He told me his shop was under staffed by ten people and he’s the busiest shop. So rather than running the shop as if he is down ten people, he makes appointments as if he can get an oil change done before 24 hours and doesn’t set the expectation. He also told me the reason my truck wasn’t completed last night is because the lift broke. Because the lift broke, they couldn’t drop the truck and then finish my oil change. The tech didn’t tell the advisor and the advisor didn’t follow up. Coincidentally, when I call, the lift suddenly worked and they were able to finish the oil change? The service manager told me that the diesel tech came in on his day off to finish my truck, as if they were doing me a favor. So Dave told me he wasn’t responsible for his shop and advisor, but he did admit that if I had not called, there would have been a longer delay and he admitted this shouldn’t happen. In the end, I got my truck, and told them to skip the free car wash because this threw a massive wrench in my day. Of course, I paid full price. No surprise there. And I got my truck at 12:00. 23.5 hours after the appointment was scheduled and 24.5 hours after I dropped it off. So, my recommendation to everyone is don’t go to this dealership. They don’t care if they inconvenience you and the service manager runs a toxic shop with no care to efficient and effective scheduling. If you’re down 10 people, change your schedule, Dave. You’re overbooked. You don’t care about the customers or the employees. More

by J Rivera C Verified Customer Verified Customer

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Almost everything about my experience with this dealership was poor. The communication and the service were sub-standard. dealership was poor. The communication and the service were sub-standard. More

by NGLAZER Verified Customer Verified Customer

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¡Excelente! ¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excele ¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente!¡Excelente! More

by TIRADOJOSELUIS98 Verified Customer Verified Customer

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The Service Manager needs a find another line of work. He was rude and didn't really listen to our situation. Took our vehicle to the dealer in Mount Dora and received much better treatment because the Se He was rude and didn't really listen to our situation. Took our vehicle to the dealer in Mount Dora and received much better treatment because the Service Manager took the time to listen and atleast acted like they cared. More

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I had a 10am appointment on a Monday and Saturday they still hadn’t looked at my truck Service manager was rude still hadn’t looked at my truck Service manager was rude More

by mbalmer619 Verified Customer Verified Customer

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The workers and service personnel were good to deal with but Dave the service manager needs to go to personality training. Had a problem with a Chrysler Shop repair that went bad. Dave was very UNFRIENDLY a but Dave the service manager needs to go to personality training. Had a problem with a Chrysler Shop repair that went bad. Dave was very UNFRIENDLY and had no personality. If he represents Chrysler I think they should replace him. It will be hard to go back there for any kind of service or even to purchase a Chrysler product. More

by WAWAS002 Verified Customer Verified Customer

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Appears to be over loaded with repair work. Initial commitme t to troubleshoot issue was 2 days. Initial commitme t to troubleshoot issue was 2 days. More

by PJY4345NY Verified Customer Verified Customer

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Vehicle had no working rear lights, broke down very next day after purchase, then transmission is not shifting and they say that can’t duplicate the issue how can you not it does it constantly no matter wha day after purchase, then transmission is not shifting and they say that can’t duplicate the issue how can you not it does it constantly no matter what! Then tires blew out night after they “serviced” the vehicle. Sold an un safe vehicle that caused an accident. More

by AGOODRICH38 Verified Customer Verified Customer

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Above average customer service experience, mechanical expertise and experience beyond the average dealership repair facility. Jeff Thomas & Mike Warkocz, in my opinion, are two very skilled, and extremel expertise and experience beyond the average dealership repair facility. Jeff Thomas & Mike Warkocz, in my opinion, are two very skilled, and extremely knowledgeable diesel technicians with thousands of hours of real-time repair experience between them. I would let anyone else preform any major services on my Ram 2500 Cummins. Their contribution to the dealer service department, is irreplaceable! Anytime I've had service or repairs preformed, they have both proven to be extremely meticulous, attentive to detail, and always strive for nothing short of perfection with any job they've done for me. More

by speedy3101 Verified Customer Verified Customer

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Great people but service writer could bareley talk and had no idea where my car was and was finished 2 days later than what was promised had no idea where my car was and was finished 2 days later than what was promised More

by timgazarek Verified Customer Verified Customer

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