David Carnecchia | Page 7

I’ve been buying and having my cars/trucks serviced for over 50 years, and have never had anything approaching the appalling lack of communications with a service advisor as I had with Kobe. He was inst over 50 years, and have never had anything approaching the appalling lack of communications with a service advisor as I had with Kobe. He was instructed to contact me when a repair part arrived. He didn’t. One I confirmed the part was in I dropped my truck off and was told Kobe would give me a call once repaired. He didn’t. Once again I called regarding status and was informed it was ready - Kobe was talking to the mechanic and would be calling me. He didn’t. Following day I stopped by to pickup my truck and was informed by the mechanic (where is Kobe??) I needed another item repaired or replaced. I declined and drive to another repair shop. Wish to note adding to my frustration was the abysmal phone service. Some PM calls were answered by a third party call answering service who promised to to send a priority message to the individual I was calling. I never had a call back. On one call I thought I was talking with a person with a speech impediment, nope, English was he second or third language. More

by prairefire Verified Customer Verified Customer

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Kimberly was absolutely amazing and kept me abreast of the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to t the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to the repair, took a shorter time then I thought would be necessary for such a fix and I am grateful to the mechanic/ mechanics who worked on my Rubicon. Such service and attentiveness to the customer is certainly indicative of Kimberly’s resolve to see that the customer is updated regularly, that there is competent mechanics, and that the service department in general is overseen by an excellent Manager. This dealership has it all. Thank you so much!!! More

by gcarrolld Verified Customer Verified Customer

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Service department was very caring to care of my needs. Dave Service manager and caliph service writer went out of way to take care of my needs. Dave Service manager and caliph service writer went out of way to take care of my needs. More

by SHACK55 Verified Customer Verified Customer

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There was grease stains in carpet bed liner and staff cleaned well along with a great detailing cleaned well along with a great detailing More

by Brianlintonpga Verified Customer Verified Customer

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Best xxxx service department in state! Took care of my vehicle immediately. Jose is the man! Took care of my vehicle immediately. Jose is the man! More

by conceptcollisionrepair Verified Customer Verified Customer

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Kim is a wonderful service advisor. She is very accommodating on scheduling my appointments. keeps me updated on the progress of my vehicle. Returns phone calls and messages I leave ve She is very accommodating on scheduling my appointments. keeps me updated on the progress of my vehicle. Returns phone calls and messages I leave very promptly treats me like a valued customer and loves when I bring my dog:) More

by emh725 Verified Customer Verified Customer

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Totally disappointed by the rudeness and disrespect of how Charles spoke and treated me. It's an appalling experience. I felt the that there a bait and switch with a coupon I was mailed. As a woman shop how Charles spoke and treated me. It's an appalling experience. I felt the that there a bait and switch with a coupon I was mailed. As a woman shopping for a truck on my own. I felt I was spoken down to. I was return customer . More

by PENNYCOSTANZO2019 Verified Customer Verified Customer

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Had to wait an hour and a half for an oil change. Poor service and poor experience. Poor service and poor experience. More

by gail9 Verified Customer Verified Customer

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Friendly, knowlegable,professional staff. Clean and neat dealership. Always someone to answer a question or advise. Clean and neat dealership. Always someone to answer a question or advise. More

by DOCKMASTEROFLAKECOUNTY Verified Customer Verified Customer

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Clean friendly place to get you car fixed and serviced. Service writer took great care of me and the Shop Forman was informative. They both helped me with my concerns and did it in a timely manner Service writer took great care of me and the Shop Forman was informative. They both helped me with my concerns and did it in a timely manner More

by MEASPEEDRACER80 Verified Customer Verified Customer

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