David Carnecchia | Page 7

Kimberly was absolutely amazing and kept me abreast of the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to t the status of my vehicle during the entire time my vehicle was being assessed and while my transmission was being replaced. From the diagnosis, to the repair, took a shorter time then I thought would be necessary for such a fix and I am grateful to the mechanic/ mechanics who worked on my Rubicon. Such service and attentiveness to the customer is certainly indicative of Kimberly’s resolve to see that the customer is updated regularly, that there is competent mechanics, and that the service department in general is overseen by an excellent Manager. This dealership has it all. Thank you so much!!! More

by gcarrolld Verified Customer Verified Customer

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Service department was very caring to care of my needs. Dave Service manager and caliph service writer went out of way to take care of my needs. Dave Service manager and caliph service writer went out of way to take care of my needs. More

by SHACK55 Verified Customer Verified Customer

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There was grease stains in carpet bed liner and staff cleaned well along with a great detailing cleaned well along with a great detailing More

by Brianlintonpga Verified Customer Verified Customer

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Best xxxx service department in state! Took care of my vehicle immediately. Jose is the man! Took care of my vehicle immediately. Jose is the man! More

by conceptcollisionrepair Verified Customer Verified Customer

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Kim is a wonderful service advisor. She is very accommodating on scheduling my appointments. keeps me updated on the progress of my vehicle. Returns phone calls and messages I leave ve She is very accommodating on scheduling my appointments. keeps me updated on the progress of my vehicle. Returns phone calls and messages I leave very promptly treats me like a valued customer and loves when I bring my dog:) More

by emh725 Verified Customer Verified Customer

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Totally disappointed by the rudeness and disrespect of how Charles spoke and treated me. It's an appalling experience. I felt the that there a bait and switch with a coupon I was mailed. As a woman shop how Charles spoke and treated me. It's an appalling experience. I felt the that there a bait and switch with a coupon I was mailed. As a woman shopping for a truck on my own. I felt I was spoken down to. I was return customer . More

by PENNYCOSTANZO2019 Verified Customer Verified Customer

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Had to wait an hour and a half for an oil change. Poor service and poor experience. Poor service and poor experience. More

by gail9 Verified Customer Verified Customer

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Friendly, knowlegable,professional staff. Clean and neat dealership. Always someone to answer a question or advise. Clean and neat dealership. Always someone to answer a question or advise. More

by DOCKMASTEROFLAKECOUNTY Verified Customer Verified Customer

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Clean friendly place to get you car fixed and serviced. Service writer took great care of me and the Shop Forman was informative. They both helped me with my concerns and did it in a timely manner Service writer took great care of me and the Shop Forman was informative. They both helped me with my concerns and did it in a timely manner More

by MEASPEEDRACER80 Verified Customer Verified Customer

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I won’t be back but I know that doesn’t bother this dealership as the service manager, Dave, told me they’re the busiest service department in the area. I made an oil change appointment on Thursday dealership as the service manager, Dave, told me they’re the busiest service department in the area. I made an oil change appointment on Thursday for 12:30pm. I called and asked if I could drop my truck off early and was told that was fine. So I dropped it off at 11:30am. Jose, my service advisor, was communicative and knowledgeable when I dropped it off. I got a text as soon as I left giving me direct access to Jose. I responded with a thank you. No response, but it wasn’t needed. That evening, I reached out as I was not called or texted about my vehicle. No response. It was getting late quickly. It stayed overnight. I waited for a couple of hours in the morning, thinking surely someone will call. No. I reached out just after 10:30am. I called and asked for the manager. Jose told me it was his direct line and he could not transfer me. So I asked him what the update on my truck was seeing as they had it for nearly a day and no communication whatsoever. He had no idea but said he would call me right back. Twenty minutes later, I was leaving a message for the service manager and then Jose got back on the phone. He told me he hadn’t had time to go to shop to find out what was happening because he stopped at the bathroom and by the time he was going to the shop, I was calling back. I told him I was on my way to pick up my truck, whether or not it had been serviced. He said okay and practically hung up on me. By the time I arrived, it was about twenty minutes later. At this point, Jose still had no idea where my truck was and what was going on. I waited for an update on my truck and for the service manager. Jose came over maybe ten minutes later to tell me my oil change was being finished up and would be done in twenty minutes. It felt like they started it rather than just giving me the truck without doing the oil change. I don’t feel like it was started before I told Jose I wanted my truck back. The service manager became available and he very assertively told me that this shouldn’t have happened but could happen again. He said this was his service advisor’s fault and that he was terrible with communication in this instance but that didn’t make him a bad person. I’m not sure why he brought character into the conversation but he very succinctly threw his employee under the bus without taking any accountability. He told me his shop was under staffed by ten people and he’s the busiest shop. So rather than running the shop as if he is down ten people, he makes appointments as if he can get an oil change done before 24 hours and doesn’t set the expectation. He also told me the reason my truck wasn’t completed last night is because the lift broke. Because the lift broke, they couldn’t drop the truck and then finish my oil change. The tech didn’t tell the advisor and the advisor didn’t follow up. Coincidentally, when I call, the lift suddenly worked and they were able to finish the oil change? The service manager told me that the diesel tech came in on his day off to finish my truck, as if they were doing me a favor. So Dave told me he wasn’t responsible for his shop and advisor, but he did admit that if I had not called, there would have been a longer delay and he admitted this shouldn’t happen. In the end, I got my truck, and told them to skip the free car wash because this threw a massive wrench in my day. Of course, I paid full price. No surprise there. And I got my truck at 12:00. 23.5 hours after the appointment was scheduled and 24.5 hours after I dropped it off. So, my recommendation to everyone is don’t go to this dealership. They don’t care if they inconvenience you and the service manager runs a toxic shop with no care to efficient and effective scheduling. If you’re down 10 people, change your schedule, Dave. You’re overbooked. You don’t care about the customers or the employees. More

by J Rivera C Verified Customer Verified Customer

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