David Castillo | Page 10

Had an exceptional experience buying a car from Subaru Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less tha Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less than 3 hours. David Castillo and the rest of the team knew what they were doing and knew how to make the customer happy. Never hid anything from me, and for that I will most certainly get in touch with them the next time I, or someone I know, is looking for a car. More

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I am quite pleased with my experience at this Subaru dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which le dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which left me without transportation. After much research, I visited several manufacturers show rooms. I expected outrageous pricing and I found it. Markups several thousand of dollars above Manufacture's Suggested Retail were common along with long lists of dealer installed useless, overprices, cheaply made add ons. Discouraged, I did a state wide wi-fi search of all Subaru dealers and found Subaru of Surprise, What a difference! No big markup; only two minor dealer add-ons and a laid back no pressure salesman.. If you want a Subaru, go the Surprise for a one stop purchase. More

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David was great, he gave me a fair price for my trade. Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% be Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% best experience I have ever had. More

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Dave was very helpful an extremely knowledgeable of the vehicle....Shared the important "Need to Knows".... vehicle....Shared the important "Need to Knows".... More

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We decided to trade in our current vehicle, a truck, and wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade value wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade values and researching different dealerships. Some dealerships lowballed the trade offer while others would add huge dealer markups or “mandatory dealer added options”. Subaru Superstore of Surprise was the only one that was almost the same as Vroom, Carvana and Carmax,”within just a very few hundred $$ and not enough to matter”, they weren’t high pressure like some of the others “I really dislike high pressure salesmen, that makes me turn and walk out”. David “our sales person” was very easy to work with, did his best to figure out what vehicles they had coming in and what options fell within our price range, we settled on a 2021 Crosstrek Sport and couldn’t be happier. David also kept in touch letting me know the status of the vehicle and delivery date. I also liked how they price their vehicles, very few dealer add-ons and the ones that were there were reasonable, “needed tinting and door edge guards anyway”, and they didn’t do any non-negotiable “dealer financed options” in the final quote. We had that happen at another dealership “different make/model” while shopping and while they insisted that they didn’t do “market adjustments” the $4k of mandatory add-ons “which were not worth $4k” were still in my view “market adjustments”, Subaru Superstore of Surprise did not try pull this at all. As far as the physical dealership, Subaru Superstore of Surprise has to be one of the cleanest dealerships I’ve had the pleasure of visiting in a long time, “even the shop was spotless”. Their customer waiting area was very well laid out, and they had free soda, water, coffee, tea, hot chocolate, and snacks “plenty to have during your wait”. After our vehicle came in the finance officer was very easy to deal with, didn’t push the added options much and didn’t seem disappointed when I passed on some options “we did add maintenance and extended warranty as the price was extremely reasonable”. A few years ago I’ve actually had a loan officer throw a pen down on his desk “with force” and looked upset when I said I didn’t want some add-ons “walked out on that deal then and there”. When we actually went out to pick up the vehicle it was sitting in a nice garaged area just for new customer pickups, “another never had before”, and the David went over the vehicle pretty thoroughly even though I’m pretty well versed on vehicle tech he did a superb job going over the basics. On top of it all they scheduled a “new vehicle” orientation to go over everything in our new Crosstrek, in detail, and tossed in a gas card for coming it for it, “just can’t beat that kind of service” To top it off, all the employees we had contact with were masked “due to COVID” and I really appreciate that “coming from someone that spent over a week in the hospital and months recovering from it, I don’t want to risk catching it again so I do not go out in public places without a good N95 mask on”. I’ve gone into a few dealerships where no one was masked, didn’t seem to care about distancing and then complained that so many employees were out due to being sick with COVID “go figure”. Subaru Superstore of Surprise “and David our sales man” will have us as customers for years to come as the service we received there is above and beyond any dealership I’ve encountered in many years and all I can say is “Thank You for the respect you’ve shown us and your customers”. More

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Hands down, THE BEST BUYING EXPERIENCE I've ever had. They kept every promise and delivered during a very difficult auto market. They kept every promise and delivered during a very difficult auto market. More

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Great experience with Dave and his team. Love my new Forester and looking forward to taking it on our next road trip. Forester and looking forward to taking it on our next road trip. More

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David Castillo was an incredible easy to work with salesman. Extremely knowledgeable, personable, and made my purchase very easy. I had difficulty working with the Subaru dealer in El Paso Texas, so salesman. Extremely knowledgeable, personable, and made my purchase very easy. I had difficulty working with the Subaru dealer in El Paso Texas, so I flew into Phoenix where David picked me up at the airport and took me to the dealer. All the paperwork was ready for me to sign and for me to leave. David made sure I understood all the controls of the Ascent and I was on my way. I would definitely purchase from them again. The followup after the sale was great. The amount I saved was worth me not buying it in my home town but flying into Phoenix. More

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I was really hesitant to purchase a new car through a dealership based on previous experiences. David was wonderful and transparent throughout the entire process. I didn't feel that I was just a dollar s dealership based on previous experiences. David was wonderful and transparent throughout the entire process. I didn't feel that I was just a dollar sign nor pressured. I felt that I had someone who wanted to help me find a vehicle that I would love. The transaction was less than 2 hours at the dealership including a test drive and education on all features. Best experience I've had at a dealership from the initial I query to driving off. More

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David was extremely kind, attentive and kept me updated on the arrival of my car. I got my first Subaru at Surprise Superstore and knew I would to purchase my Wilderness there as well. Excellent customer s on the arrival of my car. I got my first Subaru at Surprise Superstore and knew I would to purchase my Wilderness there as well. Excellent customer service! Recommend it to anyone looking to purchase a Subaru. More

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