David Castillo | Page 9

I went to Peoria Delaership earlier that day and they had sold the car I was scheduled to test drive. I called the Subaru Super of Surprise and told them what had happened and asked if they still had my Outb sold the car I was scheduled to test drive. I called the Subaru Super of Surprise and told them what had happened and asked if they still had my Outback in stock. They did. As soon as I arrived, I was greeted and got to take it for a test drive. Dave was great and easy to talk to. I had my own financing but they got their financing to match my desired monthly payment - even with purchasing the extended warranty. Dave hooked me up with 3 years ofnthe Starlink security, and 2 years of oil chamges at any Subaru Dealer in AZ. I'm so thankful it didn't work out at the first dealership - my Outback is significantly nicer with the added tint and and door/handle scratch protection. My buying experience for my first brand new car was absolutely wonderful. Thanks Dave! More

Report | Print

This is my 3rd Subaru Outback. Dave is very professional and explained the differences between the older models and the 2022 outback, He was patient and made the purchase very smoo Dave is very professional and explained the differences between the older models and the 2022 outback, He was patient and made the purchase very smooth affair. He gave us a good deal when the vehicles were with back orders. He could secure our vehicle much ahead and informed us of its arrival by texting with the photo of the vehicle. Great guy to work. I give him 10/10. More

Report | Print

I'm going to take the time to write this review because it's totally worth it. This was a totally different experience from what I have had when I have bought a car. I can only say that the customer serv it's totally worth it. This was a totally different experience from what I have had when I have bought a car. I can only say that the customer service, the process and the atmosphere is top quality. They helped me with all my questions without making me feel obligated or pressured and in the end they were able to get me a better offer than what I had in mind. I can only say thank you very much to the entire Subaru team for the good service. More

Report | Print

We had a great experience in purchasing our 2022 Outback. David and the rest of the team at Suprise Subaru took great care of us and ensured a quick transaction after our ride up from Tucson to purchase the David and the rest of the team at Suprise Subaru took great care of us and ensured a quick transaction after our ride up from Tucson to purchase the vehicle. I would definitely recommend David and Subaru Superstore of Surprise to anyone looking to purchase a Subaru. More

Report | Print

The Subaru Superstore of Surprise is beautiful and top notch. David Castillo was great...not pushy like some salesmen, knew his facts. And let my husband and I talk things over. We have owned many subar notch. David Castillo was great...not pushy like some salesmen, knew his facts. And let my husband and I talk things over. We have owned many subarus so no real need to sell us on them, but we haven't owned one for a number of years now, so it was fun seeing the newest upgrades and newer technology. Thank you David and Subaru Superstore of Surprise for a great experience. I'm sure the next one will be even quicker! More

Report | Print

Had an exceptional experience buying a car from Subaru Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less tha Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less than 3 hours. David Castillo and the rest of the team knew what they were doing and knew how to make the customer happy. Never hid anything from me, and for that I will most certainly get in touch with them the next time I, or someone I know, is looking for a car. More

Report | Print

I am quite pleased with my experience at this Subaru dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which le dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which left me without transportation. After much research, I visited several manufacturers show rooms. I expected outrageous pricing and I found it. Markups several thousand of dollars above Manufacture's Suggested Retail were common along with long lists of dealer installed useless, overprices, cheaply made add ons. Discouraged, I did a state wide wi-fi search of all Subaru dealers and found Subaru of Surprise, What a difference! No big markup; only two minor dealer add-ons and a laid back no pressure salesman.. If you want a Subaru, go the Surprise for a one stop purchase. More

Report | Print

David was great, he gave me a fair price for my trade. Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% be Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% best experience I have ever had. More

Report | Print

Dave was very helpful an extremely knowledgeable of the vehicle....Shared the important "Need to Knows".... vehicle....Shared the important "Need to Knows".... More

Report | Print

We decided to trade in our current vehicle, a truck, and wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade value wanted a SUV “something smaller, more gas efficient and would fit into our garage”. We looked at a few different brands, started getting trade values and researching different dealerships. Some dealerships lowballed the trade offer while others would add huge dealer markups or “mandatory dealer added options”. Subaru Superstore of Surprise was the only one that was almost the same as Vroom, Carvana and Carmax,”within just a very few hundred $$ and not enough to matter”, they weren’t high pressure like some of the others “I really dislike high pressure salesmen, that makes me turn and walk out”. David “our sales person” was very easy to work with, did his best to figure out what vehicles they had coming in and what options fell within our price range, we settled on a 2021 Crosstrek Sport and couldn’t be happier. David also kept in touch letting me know the status of the vehicle and delivery date. I also liked how they price their vehicles, very few dealer add-ons and the ones that were there were reasonable, “needed tinting and door edge guards anyway”, and they didn’t do any non-negotiable “dealer financed options” in the final quote. We had that happen at another dealership “different make/model” while shopping and while they insisted that they didn’t do “market adjustments” the $4k of mandatory add-ons “which were not worth $4k” were still in my view “market adjustments”, Subaru Superstore of Surprise did not try pull this at all. As far as the physical dealership, Subaru Superstore of Surprise has to be one of the cleanest dealerships I’ve had the pleasure of visiting in a long time, “even the shop was spotless”. Their customer waiting area was very well laid out, and they had free soda, water, coffee, tea, hot chocolate, and snacks “plenty to have during your wait”. After our vehicle came in the finance officer was very easy to deal with, didn’t push the added options much and didn’t seem disappointed when I passed on some options “we did add maintenance and extended warranty as the price was extremely reasonable”. A few years ago I’ve actually had a loan officer throw a pen down on his desk “with force” and looked upset when I said I didn’t want some add-ons “walked out on that deal then and there”. When we actually went out to pick up the vehicle it was sitting in a nice garaged area just for new customer pickups, “another never had before”, and the David went over the vehicle pretty thoroughly even though I’m pretty well versed on vehicle tech he did a superb job going over the basics. On top of it all they scheduled a “new vehicle” orientation to go over everything in our new Crosstrek, in detail, and tossed in a gas card for coming it for it, “just can’t beat that kind of service” To top it off, all the employees we had contact with were masked “due to COVID” and I really appreciate that “coming from someone that spent over a week in the hospital and months recovering from it, I don’t want to risk catching it again so I do not go out in public places without a good N95 mask on”. I’ve gone into a few dealerships where no one was masked, didn’t seem to care about distancing and then complained that so many employees were out due to being sick with COVID “go figure”. Subaru Superstore of Surprise “and David our sales man” will have us as customers for years to come as the service we received there is above and beyond any dealership I’ve encountered in many years and all I can say is “Thank You for the respect you’ve shown us and your customers”. More

Report | Print