David Castillo | Page 22

Great customer experience David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do busine David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do business with them in the future More

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Stress removed. Marriage saved, Happy driving assured! Our main family vehicle was written off by our insurer and with only 5 days left before a road trip vacation that was planned, paid for and really nee Our main family vehicle was written off by our insurer and with only 5 days left before a road trip vacation that was planned, paid for and really needed - WE NEEDED A CAR! We had relied on a Lexus 350RX for 5 years but new we wanted something a little more fun and value conscious without the sacrificing luxury feel or safety, After extensive research online and a test drive at a local dealership, I knew that Subaru Forester Touring was the answer. The challenge was availability of the exterior and interior color and features that we wanted. Our local dealer was friendly but lethargic to take action or think out side the drivetrain! Subaru Surprise, Internet Sales Team; Dave Castillo and Joe Skeens just delivered the exact car we wanted to our door! We are so very pleased with the entire experience - from my first 'almost desperate' online application Saturday morning ~8am to having the keys in our hands Monday at 3pm. AND - this car was sourced from another AZ dealer farther north and driven 200 miles to our front door!!! 1000% pleased with Dave Castillo, Joe Skeens, Shelby Lane and the support team at Subaru Superstore of Surprise! More

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Easy and smooth purchase David and Joe were great from the beginning of my search and until I drove away in my new Forester. I have had it 24 hours now and driven to San Dieg David and Joe were great from the beginning of my search and until I drove away in my new Forester. I have had it 24 hours now and driven to San Diego. It really handles great and I like the the way it helps me stay in my lane. The driver’s seat is comfortable and mirrors are large which helps to see behind me on both sides. There is lots of room around the driver’s set. The navigation system is easy to use through the IPhone. More

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Purchase of WRX David was helpful in getting us the deal we were looking for to get into our new Subaru WRX. He really went to bat for us in getting more for our tra David was helpful in getting us the deal we were looking for to get into our new Subaru WRX. He really went to bat for us in getting more for our trade-in. We highly recommend working with him! More

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Relaxed, no pressure sales environment David Castillo was helping us with the purchase of our new Jeep, that they had in stock. David is a very personable, honest and caring, salesman. We David Castillo was helping us with the purchase of our new Jeep, that they had in stock. David is a very personable, honest and caring, salesman. We felt that David was interested in making sure that the vehicle, was the right fit for us. We appreciate the pleasant purchase process. Thank you! More

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Patient, sincere, wonderful people! David went out of his way to make us feel comfortable and he worked with us to find a vehicle for my daughter who will be attending grad school. We w David went out of his way to make us feel comfortable and he worked with us to find a vehicle for my daughter who will be attending grad school. We will come back to work with him and purchase our future vehicles. Thank you for your kindness and being so considerate and helpful. More

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A pleasure to buy from this dealership Dave was patient and went the extra mile to find the Subaru I wanted. He kept me informed thru the entire process until the vehicle arrived. Shelby Dave was patient and went the extra mile to find the Subaru I wanted. He kept me informed thru the entire process until the vehicle arrived. Shelby and Brittany were also very helpful. More

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First Time Buyer. Excellent. Thank you! This was my first time every getting a loan on a new car. I went to a few other dealers and felt my experience was lackluster. I knew they had a car I This was my first time every getting a loan on a new car. I went to a few other dealers and felt my experience was lackluster. I knew they had a car I was interested in so I drove all the way from downtown Phoenix. This ten mile drive was well worth it. Upon arriving at the Subaru Superstore of Surprise I was immediately greeted and was introduced to David. David didn’t treat me like a newbie or try to push me into something I wasn’t interested in. He respected me and my opinions and was so helpful. On top of this, I really enjoyed his demeanor and the way he communicated with me. I really recommend working with him. I also met a financial guy who was really sweet and I wish I could remember his name too. If you want a Subaru, come here; and definitely ask for David. Specific Pros about David: Quick responses, great knowledge of the Subaru Crosstrek that I bought, Conversational, Professional. More

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Unresponsive and wasted my time I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept it, could not get a straight answer one way or the other for several days. Nor could I get an answer ever on the history of the car. I only ever received very short, vague, incomplete responses from David. When he finally sent a response, after I complained ti his manager, his counter offer was basically the same as the original price, only divided up differently. Then, a couple hours later they said the car was sold. I am a serious cash buyer, but he basically wasted almost a week of my time, not responding or giving me an answer one way or another, while he waited for a better offer. He is the epitome of a stereotypical used car salesman. He didn’t even pretend to be helpful, or even to want to sell the car. I do not know about the agency in general, but based on my experience with David, I would suggest you go elsewhere! If this is typical of this agency, you are better off going elsewhere. More

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Excellent buying experience Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated in a friendly and respectful manner by David and Joe and were offered a fair deal for our new Forester. Our trade-in was also valued very fairly. Post-purchase follow up with Brittany was also excellent as she took the time to review and explain all the bells and whistles on our new Forester Touring. We are very pleased with our new Forester and the Subaru Superstore dealership. More

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