David Denney | Page 12

Puts politics over customer experience and safety. George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people w George in maintenance refused to put on a mask after I notified him that the mandate was still in effect. I shared that my wife died because people were not taking the COVID pandemic seriously. George tried to start an argument with me and extended a 1.5 hour appointment to 3 hours. Left a voicemail for David, manager, about Geroge's tantrum and I have not heard back. They seem to allow their personal politics to disrupt their ability to follow the law and even care about their customers. I will be fully utilizing the remaining services I have paid for, but will be purchasing future vehicles from another dealership and possibly a different manufacturer. 33 and will likely need a work truck for the farm, a larger vehicle for transporting groups of people, and will definitely replace my rav4 with an all electric version after existing coverage/warranties expire. Staff succumbing to what is looking to be a treasonous political movement have most definitely lost the dealership ~150k in sales. I am a non-affiliated/independent politically and just want to not be messed with when receiving services that I paid for. I will be advising friends, family, and co-workers who are looking for a car to avoid royal moore and reconsider Toyota as a whole. More

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I had a fantastic experience purchasing my car from Royal Moore. I cannot recommend this dealership more. Great job! Moore. I cannot recommend this dealership more. Great job! More

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Enjoyed getting my car serviced at Royal Moore Toyota. Comfortable waiting area and a nice chat with my salesperson. Comfortable waiting area and a nice chat with my salesperson. More

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Dave Denney reached out to me after I experienced some frustration with my vehicle purchase. He listened to my concerns and had a genuine interest in ensuring that my issues were resolved in a manner com frustration with my vehicle purchase. He listened to my concerns and had a genuine interest in ensuring that my issues were resolved in a manner completely to my liking. After thinking I wanted to return the car, his helpfulness had me resting assured that all was fine and I would be taken care of. Emily in the service department was super responsive as well. When I called Royal Moore, she was awesome and kind in listening, and explaining the process my vehicle went through prior to being offered for sale. And a shout out to Alejandro in Sales. He was easy to work with and made our buying process a breeze. More

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