David Flint

EXCELLENT SERVICE FROM START TO FINISH, THANK YOU SHAUN AND THE TEAM, TWO THUMBS UP. AND THE TEAM, TWO THUMBS UP. More

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FIVE STAR REVIEW! PARK CITY FORD - my explicit written permission to repost this everywhere: JASON FLINT and his team - your team - in every department is outstanding, period. Thru my exemplary experien permission to repost this everywhere: JASON FLINT and his team - your team - in every department is outstanding, period. Thru my exemplary experience over the years, I will tell people to stop shopping. #gotoparkcityford More

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This place has a work culture problem! My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was t My car displayed a "Stop Safety Now" while in my driveway, on 6/15 at 8AM. First problem: I called the dealership (David) to ask for a tow and was told my vehicle was passed the Ford Roadside Assistance so to call a local tow truck. This was wrong information: Ford has a 5yr and 60kmi Roadside assistance and my car is 2 yr / 45kmi. Now I am stuck trying to get reimbursed by Ford. Second problem: Car is towed and it takes an hour and a half wait to get my car in the system and proper notes taken for the technician. Seriously, even busy, 90 min standing there is ridiculous. Third problem: Nothing, no call, no email until I actually called on Thursday. Yes, from Monday 10AM to Thursday 4.30PM, nobody worried that some owner was without his vehicle and might need to know something about it Fourth problem: so I called. Mind you, every call to service goes straight to Voice Mail. If you stand in the Service area, you will notice the phone never rings. You have to call sales to get a live person on the phone, then ask for service, then maybe you will be lucky that the call does not go to voicemail. Result of the call, a sensor is ordered and I should get a call the next day, Friday Fifth problem: you guessed it, the call did not come Friday, nor did it Monday and even less so Tuesday. So I had to call Sales, go through the exercise to get a service person on the phone, who proudly tells me my car is ready. Why had I not been called already? Anyway, it took 8 days to diagnose and change a MAP sensor. Lord almighty, what is it going to be when it is a complex diagnosis or part? Sixth problem: I went home, 10 mi, then the next morning, Wednesday, 3 mi from my house, the car breaks down again. Same "Stop Safely Now". Had to get a second tow. Seventh problem: The car was repaired within 48hr. And here is the thing: the intake manifold was leaking. Which means the first repair (MAP sensor) was wrong. The MAP sensor information that pressure was outside what it should be was correct, and this sensor did not need change. If the troubleshooting had been done right the first time, I would not have wasted so much time getting a second tow and all. 8th problem, I had asked what about my towing fee. After all, these are warranty repairs and I was covered by Roadside. I was told that I had to take that to Ford Customer Service and there nothing they can do. Great, steer the customer wrong and let him deal with Ford directly afterwards Last but not least, this is a culture issue. At no time have I heard any proper explanation for the multiple problems, besides "we're short handed". Newsflash, if you are short handed for 2 weeks, this is not a temporary problem, it is a chronic one and structural measures are needed. Brad Tobin is doing as much as possible but he gets no help and does so much that a lot ends up slipping through the cracks. When I could not get anyone on the phone without going through multiple automated menus and having to call Sales, I emailed the President directly, telling him there was a problem. You guessed it, I got no answer. In comparison, I emailed the president of a Ridgefield dealer I bought a car from before and had an answer within 24h. So yes, the guy at the top is just not instilling the right culture of prompt communication, customer first or detailed work. Total cost of all this: $300 for tows, $400 for mileage on another vehicle for the 9 days my vehicle was at dealer, not counting time lost. Conclusion: I cannot recommend going there for repairs, diagnosis was wrong, communication is non existent and repair times are atrocious. More

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Friendly and easy to work with They showed me many options and didn’t pressure to up sell various coverages. Jenn made it easy to complete paperwork and explained how the warranty They showed me many options and didn’t pressure to up sell various coverages. Jenn made it easy to complete paperwork and explained how the warranty program works. Dave thanks for helping me get into the explorer my family needs! More

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It was great They made me real comfortable about my purchase I would for sure recommend them to others great experience for my first car purchase really good They made me real comfortable about my purchase I would for sure recommend them to others great experience for my first car purchase really good More

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Great Service Joe and Jenn were extremely helpful and kind when we visited. Everyone who assisted us truly made my first time getting a car easy and fun! Joe and Jenn were extremely helpful and kind when we visited. Everyone who assisted us truly made my first time getting a car easy and fun! More

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Certified 2018 Ford Focus Thanks Louis! Great job setting up my 2018 Ford Focus. I love it!!! Park City Ford is a real family run dealership. Keep up the good work. Thanks Louis! Great job setting up my 2018 Ford Focus. I love it!!! Park City Ford is a real family run dealership. Keep up the good work. More

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Great team! The entire staff was friendly, helpful from the minute we walked in and Evan showed us the car we were interested in and took us on a test drive to wo The entire staff was friendly, helpful from the minute we walked in and Evan showed us the car we were interested in and took us on a test drive to working with Shaun on pricing and on geting the vehicle ready to Jenn’s unbelievable efficiency in getting financing and all the paperwork expedited! Great team- never felt pressured to buy extras. Wish all dealerships offered this type of integrity when it can to car purchases. More

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No pressure and smooth transaction I was in the market for a used car, I am brand loyal to Ford. The staff helped me to find a vehicle in my budget and there was never any pressure of a I was in the market for a used car, I am brand loyal to Ford. The staff helped me to find a vehicle in my budget and there was never any pressure of an up sale. I would highly recommend Park City Ford for the purchase of your next vehicle. More

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Professionals all the way! Park City has been our go to dealer for over 20 years. They are professional and courteous. We have recommended other family members and they have be Park City has been our go to dealer for over 20 years. They are professional and courteous. We have recommended other family members and they have been pleased. We dealt with Dave Flint and Jasper and Jenn who treated us like family. You will not be disapponited in this dealership. Plus they have an excellent service department. More

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