David Frizzell

Everyone that works at this Cadillac dealership was very professional and friendly. We just moved from NJ to CA and this is our 3rd Cadillac. We bought the new EV Optiq Sport 2, and love it so far! professional and friendly. We just moved from NJ to CA and this is our 3rd Cadillac. We bought the new EV Optiq Sport 2, and love it so far! More

by DONSTEELEJR Verified Customer Verified Customer

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Jessup got me an appointment wishing 3 days of my initial call. The part the truck needed was ordered and received the next day. My truck was in the shop all day Wednesday, but Jessup provided an uber for me call. The part the truck needed was ordered and received the next day. My truck was in the shop all day Wednesday, but Jessup provided an uber for me to get to and from my office. The next day my truck was only in the shop for 1.5 hours. So I set up my laptop and worked at the convenient courtesy counter. I could not have asked for a more efficient process. And now my running board motor hums like a champ instead of grinding obnoxiously. More

by sunshine.wci Verified Customer Verified Customer

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Dearlership performance was outstanding. Every person we made contact with did a great job for us with our new car experience. Every person we made contact with did a great job for us with our new car experience. More

by newman.j2 Verified Customer Verified Customer

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Presto and David were very helpful getting the deal done without my even needing to go in to look at the vehicle before purchasing. Great service. without my even needing to go in to look at the vehicle before purchasing. Great service. More

by mattyda75 Verified Customer Verified Customer

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These guys made me a fair deal. they even corrected a problem that none of us caught, which I was very impressed by. 10 out of 10 experience. they even corrected a problem that none of us caught, which I was very impressed by. 10 out of 10 experience. More

by User-7bde8e9ca6 Verified Customer Verified Customer

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Jose was great from the start. I would definitely refer any one to him. He will be my first call for my next purchase I would definitely refer any one to him. He will be my first call for my next purchase More

by FERREIRABUILDINGCONSULTANTS Verified Customer Verified Customer

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Jessup earned my business, but 99% of the credit goes to Aaron! He took me from not interested to buying quickly. Aaron! He took me from not interested to buying quickly. More

by ASCHULZJD Verified Customer Verified Customer

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Good service Good value Easy process! That’s why I keep coming back to get my vehicles here That’s why I keep coming back to get my vehicles here More

by James Verified Customer Verified Customer

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Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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Excellent sales and support. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. Well done. More

by jamesnardini Verified Customer Verified Customer

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