David Hornung
David Hornung at Portage Chrysler Dodge Jeep Ram
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David Hornung

service advisor

Portage Chrysler Dodge Jeep Ram

3013 County Hwy CX
Portage, WI 53901

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4.8
437 Reviews
4.8

437 Reviews

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437 Reviews of David Hornung

March 26, 2024

Dealership Rating
Employee Rating

Vehicle required a new motor. Specifically requested vehicle be driven at least forty miles prior to pickup to ensure quality work. Vehicle was not repaired correctly and required More

by electrical.maintenance.don
Recommend Dealer
No

Other Employees Tagged: David Hornung

March 24, 2024

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Great service. Always prompt and courteous. Always have a great experience with Portage Ford. Always have a great experience with Portage Ford everyone is the best. More

by louzer_uss
Recommend Dealer
Yes

Other Employees Tagged: David Hornung

March 13, 2024

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Employee Rating

Solved the problem with my tire and had me back on the road in under an hour. More

by TAMMYEMT2005
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 12, 2024

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Employee Rating

They corrected a mistake that was made on a recall part that was installed by accident. They corrected it immediately with great apology. More

by behling3128
Recommend Dealer
Yes

Other Employees Tagged: David Hornung

March 09, 2024

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Employee Rating

My husband and I bought a 2013 Ford f150 from portage ford back in Nov 2023. The night we got it home the check engine light came on. Long story short, it was in the shop 4 times in the first three month More

by flyingsparrow21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 11, 2024

Portage Chrysler Dodge Jeep Ram responded

It always amazes me what justifies a bad review. In this particular case, we sold a vehicle that ended up having a significant problem. From time to time, things happen and unfortunately vehicles break. We did everything in our power to put our best foot forward. As the customer states in their review, we gave them a FREE loaner vehicle to drive for months while we tried to figure out this complex problem. We also did $9,000 worth of repair work to the vehicle at ZERO cost to them. In the end they got their truck back fixed and it's still deserving of a bad review. Some customers simply can't be pleased no matter what you do for them. As you can see by the hundreds of positive reviews online, their experience is far from the norm. We will learn from this and move forward.

February 24, 2024

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Employee Rating

Easy to work with for sales, service and schedule work to be done in a timely manner. More

by kellerg0
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Recommend Dealer
Yes

Other Employees Tagged: Joe Potratz

February 17, 2024

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Always very friendly and helpful always explains everything in detail. All the staff is very friendly More

by kowald
Service Price Transparency
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Recommend Dealer
Yes

February 16, 2024

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Employee Rating

Some challenges after buying my used GMC; however, Justin GM , Dave, and shop guys appear to have done great job fixing up the vehicle. I appreciate Justin's help. More

by andypattytikalsky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 14, 2024

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Employee Rating

Great Service provided by David Service rep who was knowledgeable, explained the process in the professional manner and directed to the waiting area More

by vipul Patel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

February 10, 2024

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Employee Rating

Friendly employees. Work done correctly and quickly. Will definitely use them again Experience was awesome More

by JoesMom
Recommend Dealer
Yes

Other Employees Tagged: David Hornung

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