David Mensah | Page 8

Terrific support and answered all questions without rushing us through the process. Very knowledgeable and conscientious . rushing us through the process. Very knowledgeable and conscientious . More

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I purchased a Volvo XC90 from Smythe Volvo in November 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entir 2024, and after deliberately waiting a few months to post this review, I can confidently say I couldn't be happier with both my vehicle and the entire dealership experience. I wanted to make sure everything still looked good after some time with the vehicle before sharing my thoughts. ## Sales Process The sales team at Smythe was refreshingly professional and knowledgeable about the Volvo lineup. My sales consultant, Jose Del Valle, took the time to understand exactly what I was looking for in a family SUV and guided me toward the XC90 without any of the typical high-pressure tactics. What really impressed me was how Jose handled it when they didn't have exactly what I wanted - he found an alternative with a different interior color but matching all my other requirements. To be honest, I actually ended up enjoying this interior color more than my original choice! Jose's ability to listen to my needs and find the right solution showed his expertise and genuine interest in customer satisfaction. They were transparent about pricing and available options, which made the decision-making process much easier. ## Finance Department The financing process was quick and straightforward. No unnecessary upselling of add-ons, just clear explanations and signing what we agreed on. ## Vehicle Delivery When I picked up my XC90, there was actually a minor issue that was discovered. What impressed me most was how the team handled it - they immediately brought in the service department to address the problem. When they realized it would take some time to resolve, Jose arranged for someone to drop me off at my house since I needed to get back to work. This level of customer service really stood out to me and showed their commitment to making things right. I was able to pickup the car a couple of hours later and everything has been working fine since then. ## Conclusion If you're in the market for a Volvo, I highly recommend Smythe. From the initial test drive to how they handled the minor issue during delivery, their commitment to customer satisfaction was evident at every step. After three months of ownership, I can confidently say that both the XC90 and the service I received from Smythe Volvo have exceeded my expectations. More

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David introduced us to our new car (with a ribbon on it. ) He patiently went over the entire car. He didn't rush us through the process-which was particularly important since we were unfamiliar with so ma ) He patiently went over the entire car. He didn't rush us through the process-which was particularly important since we were unfamiliar with so many of the new tech features. He answered all of our questions, made us feel comfortable, and told us we could get back to him with follow-up questions. It was a very welcoming introduction to our new vehicle. The entire team at Smythe was very easy to work with. More

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I recently purchased my first car here in US from Smythe volvo. I am extremely satisfied with the overall experience i had. From the moment I walked into the dealership, the staff demonstrated professionali volvo. I am extremely satisfied with the overall experience i had. From the moment I walked into the dealership, the staff demonstrated professionalism, transparency and a strong commitment to customer service. Big shout out to Kyle who helped me with all the process and deciding the car. He is knowledgeable and took time to answer all my questions without any pressure. He made sure that I fully understood my options and was comfortable with my decisions. The financing process was seamless. I particularly appreciated Kyle and David for all their help and information they provided me about the car. Thanks again and I highly recommend Smythe volvo. More

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They are always great to work with. This is our third Volvo purchase from them. I would highly recommend them for anybody looking for a new or pre-owned Volvo. This is our third Volvo purchase from them. I would highly recommend them for anybody looking for a new or pre-owned Volvo. More

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David was thorough and answered all of my questions. Stacey made the car leasing process easy and seamless. Stacey made the car leasing process easy and seamless. More

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We have purchased several cars and always depend on the amazing service department. Our first Smythe Volvo took us 170K miles over 20 years. amazing service department. Our first Smythe Volvo took us 170K miles over 20 years. More

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Responsive Respectful Patient Thoughtful Courteous The staff had answers to questions and were very kind The staff had answers to questions and were very kind More

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The dealership was great. Service all around was excellent. Great experience, and I’d definitely come back. Service all around was excellent. Great experience, and I’d definitely come back. More

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I'm a repeat buyer at Smythe Volvo. Everyone is professional, friendly, and focused on the customer. The team of Alon, David, and Santiago were fantastic! They answered every question. Everyone is professional, friendly, and focused on the customer. The team of Alon, David, and Santiago were fantastic! They answered every question. I appreciated their attention to detail. More

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