David Murphy

This dealer damaged my New QX50, tried to cover it up, wont fix it! Horrible! wont fix it! Horrible! More

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This is my 5th INFINITI, I have been a loyal customer since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location since 2001. I have purchased my most recent QX50S from the Louisville, KY location less than a year ago. (This is my 4th vehicle from this location & both of my parents drive INFINITIs) Since I have purchased this vehicle I have had several issues. First off the PERMAPLATE was applied incorrectly all over my leather interior leaving marks and ultimately did not protect the leather. I brought my car in to the dealer around the 60th day of having it to address my concern. They told me to call PERMAPLATE. It took MONTHS to try to get it fixed, where I was given the run around by the dealer & the manufacturer. The dealer attempted to fix the issue & made it worse in sone spots. My leather to this day has issues! My sunroof has been making noises. I have brought my car into service twice over the issue and I keep being told they don’t hear anything! They had to replace the interface on the vehicle a few months after I had it because someone had gotten some substance on it, I’m assuming it was from the PERMAPLATE issues. Most recently I brought my car in for an oil change and it was returned to me with a damaged molding on the trunk that someone tried to cover up, leaving a FINGER PRINT & MARKS IN THE PAINT. I brought my car in yesterday and they denied what they did & accused myself of doing it!!!! They have treated me with such disrespect I am beyond disgusted. The financial manager, KEITH was mocking me, making faces to his friend who he allowed to stand there while we were having a discussion about the issue!!! I have been a customer since 2001! I am OCD when it comes to my cars and keep them so well maintained! It has been noted at trade ins!!! I am to the point where I have to contact the Better Business Bureau, and possibly legal advice if this is not addressed. They do not care at all what they have put me through and what my vehicle has been through since I’ve purchased it it’s completely unacceptable for the amount of money I’ve paid for the car with it supposed to have been brand new. If someone could please contact me as soon as possible, I would greatly appreciate it before I have to take this any further. They are refusing to replace the part they damaged and accusing myself of damaging it, and fixing it myself? Or taking it somewhere else? That doesn’t even logically make sense. If it was damaged somewhere else and someone else fixed it and did a horrible job, as my vehicle looks now with the cover-up they attempted, I sure wouldn’t be at INFINITI. I would be at the location that did the horrible job on my car and I never would have paid for it and I never would have left!! BUT that IS NOT what happened!! Louisville INFINITI has had my vehicle four or five times and I have had loaners. My vehicle has ONLY been to the dealership in Louisville Kentucky. I am prepared to go as far as I need to go with this because I know it has nothing to do with me. I am BEYOND disgusted and BEYOND disappointed and do not trust that location whatsoever. I am to the point where I DO NOT even want to drive an Infiniti anymore.. I had test drove a Mercedes and almost bought one and decided to stay with INFINITI which now I am completely regretting. I cannot believe they would treat someone like this, who has been loyal to them for this long. More

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I had an issue with a used truck I purchased from Infiniti, Mr. Murphy worked it out for me and we got it resolved. all in all a good dealership Infiniti, Mr. Murphy worked it out for me and we got it resolved. all in all a good dealership More

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The entire staff was very courteous and helpful. They made our car buying experience very easy. I will definitely recommend this car dealership to my friends made our car buying experience very easy. I will definitely recommend this car dealership to my friends More

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High Quality Experience My first experience with Louisville Infiniti was very good, despite me looking at several vehicles & the sales staff having to cope with limited opera My first experience with Louisville Infiniti was very good, despite me looking at several vehicles & the sales staff having to cope with limited operations capacity due to state requirements during the pandemic. Ian Fannin was excellent throughout - knowledgeable, helpful, and personable. Cam, Danny, Dave & Brandon strongly assisted throughout the process at various points, and Matthew Murphy was extremely helpful during the closing process to complete the paperwork & explain options. Once we reached a deal, Ian and Matthew moved quickly to document the process in a shorter time than I expected. They all maintained a positive attitude during a difficult environment that no one could have predicted. More

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Helpful, friendly staff. It was a pleasure working with The internet and on site team, the GM even reached out to ensure we were happy and taken care of! Would absolutely recommend and will likely return a The internet and on site team, the GM even reached out to ensure we were happy and taken care of! Would absolutely recommend and will likely return as customers in spite of a 3 hour commute! More

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Natalie was a pleasure to work with. She was persistent without being pushy snd was very knowledgeable of the vehicle. She is a top-notch salesperson. EIULDhighly recommend her. without being pushy snd was very knowledgeable of the vehicle. She is a top-notch salesperson. EIULDhighly recommend her. More

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The Best Nationwide! I bought my used vehicle from Infiniti of Louisville. I have experienced nothing but first class service from the sale to the service! I can’t brag en I bought my used vehicle from Infiniti of Louisville. I have experienced nothing but first class service from the sale to the service! I can’t brag enough about Bill and Anna and all the staff in the service department! Estimates are always provided along with the best customer service anywhere in the nation! Repairs are always fair and prompt. Service is always handled promptly along with very appreciated loaner service anytime my vehicle needed to stay with them for a repair. I strongly recommend them to anyone looking for great value, honesty and respect in a dealership. More

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3rd new car from dealership Meet every expectation, and I’m not easy to deal with. All made it a fun process. Usually buying a car is exhausting but not with the team I dealt wit Meet every expectation, and I’m not easy to deal with. All made it a fun process. Usually buying a car is exhausting but not with the team I dealt with on my purchase. Wife loves her new qx80. More

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Came in for used, went home with new! We looked at a couple of used QX-30's and test drove one, but my wife really liked the new red one on the showroom floor. When we came back the next We looked at a couple of used QX-30's and test drove one, but my wife really liked the new red one on the showroom floor. When we came back the next day to buy the used QX-30 we'd decided upon, Matt shocked with an offer we couldn't refuse for the new QX-30. More

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