David Robinson

I worked with David and Steven the most. They were both friendly and professional. They represented the dealer very well and at the same time made me feel as though they had my best intere They were both friendly and professional. They represented the dealer very well and at the same time made me feel as though they had my best interest in mind. They both made me feel confident and comfortable with my purchase. More

by jonchris60 Verified Customer Verified Customer

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Easy to deal with on all issues. Clear and timely communication. An excellent experience overall. Clear and timely communication. An excellent experience overall. More

by mjrooney1 Verified Customer Verified Customer

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Dave Robinson is a gentleman and a lovely person to do business with. He explains everything in a forthright manner easy to understand. business with. He explains everything in a forthright manner easy to understand. More

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Highly recommend Colonial Cadillac. Great sales and service staff. Thank you all Stay well 🍀Buck🍀 Great sales and service staff. Thank you all Stay well 🍀Buck🍀 More

by buck5477 Verified Customer Verified Customer

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Very good experience overall. No high sales pressure for extended warranty which was very appreciated. No high sales pressure for extended warranty which was very appreciated. More

by kaka516 Verified Customer Verified Customer

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The process was fast and easy with no pressure on buying extra Products for the vehicle we bought extra Products for the vehicle we bought More

by tmartin826 Verified Customer Verified Customer

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Beware of Poor Quality in Certified Pre-Owned (CPO) Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Vehicles at Colonial Cadillac of Woburn I had a deeply disappointing experience purchasing a Certified Pre-Owned (CPO) 2022 Cadillac Escalade from Colonial Cadillac of Woburn. I trusted the dealership and Cadillac’s CPO program, but the entire process left me frustrated and out of pocket. Since I live in New Jersey, I completed the entire transaction online after being assured by the salesperson, Dave Robinson, that the vehicle was in "perfect condition with no signs of wear or damage." Relying on the dealership’s claims and Cadillac’s advertised 172-point CPO inspection, I proceeded without an in-person inspection. Unfortunately, when I picked up the vehicle, I discovered several glaring issues: Cracked side mirror caps and broken mirror housing. Damaged door weather strips. Discrepancies in the odometer reading: the vehicle was advertised with 41,164 miles, the paperwork listed 42,302, and the odometer showed 42,370 miles. Multiple other issues which I was able to get fixed under warranty. Thanks to Cadillac of Mahwah, NJ! When I contacted the dealership about the cracked mirror housing and other damages, they dismissed my concerns by saying, "Even though the vehicle is certified, the vehicle is not brand new, so it will have some bumps and bruises." I cannot understand how such damage can be written off as "bumps and bruises" on a CPO vehicle, which is supposed to meet strict quality standards. Additionally, the dealership failed to properly detail the vehicle. The interior was filthy and clearly needed a thorough cleaning before delivery. The front windshield is full of small chips, causing visibility issues in direct sunlight, which is both unsafe and for a vehicle that is marketed as certified, this lack of attention to detail is unacceptable. Despite my attempts to resolve these issues with the dealership, they refused to take responsibility. I escalated the matter to Cadillac Customer Support, but even they failed to provide a satisfactory resolution. I requested the 172-point inspection report several times but never received it. In the end, I had to spend over $1,500 to repair these issues myself and weeks dealing with warranty-related concerns. This experience reflects a serious lack of oversight in Cadillac’s CPO program and the dealership’s failure to uphold their promises. If you’re considering buying a CPO vehicle from this dealership, exercise extreme caution. Inspect the vehicle thoroughly yourself and do not rely on their assurances or Cadillac’s certification. My experience was frustrating, costly, and fell far short of what Cadillac and Colonial Cadillac of Woburn claim to offer. — A disappointed and frustrated customer. More

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Great customer service, very helpful. Dave is great to deal with. Had a very smooth transaction. Dave is great to deal with. Had a very smooth transaction. More

by CAROL.WALKERMECHANICAL Verified Customer Verified Customer

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Just had a wonderful used car buying experience at Colonial Cadillac of Woburn with David Robinson. The entire staff at that location was very helpful actually, not just David. I experienced clear com Colonial Cadillac of Woburn with David Robinson. The entire staff at that location was very helpful actually, not just David. I experienced clear communication, prompt service, and I feel David went above and beyond on a couple occasions which ended up saving me some precious weekend time! I recommend David Robinson and Colonial Cadillac of Woburn! More

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Don’t know Peter Vincent. Dave Robinson is the best! He follows through and communicates well. Great Salesman! Dave Robinson is the best! He follows through and communicates well. Great Salesman! More

by FQUEENSR Verified Customer Verified Customer

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