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Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly | Page 14

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
514 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

4.9

514 Reviews

Write a Review

514 Reviews of Dawn Kelly

January 31, 2025

Dealership Rating
Employee Rating

The hourly service rate is absolutely ridiculous. It cost me $200 to have someone tell me I have leaking hoses. Then charge me an environmental fee when no work was completed. More

by B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Feb 05, 2025

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Roy Reger Service Manager 414-327-6000

January 20, 2025

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Employee Rating

We have purchased two vehicles from here. And would highly recommend it for its great service. More

by PLEHOUILLIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Hollo

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Jan 21, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

January 01, 2025

Dealership Rating
Employee Rating

Dawn communicated with me and I was confident that she was knowledgeable about my car More

by Ethauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for Dawn and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

December 29, 2024

Dealership Rating
Employee Rating

The service department Informed me of all services, the prices and how long it would take. Roberto gave me very good service and called me several times to let me know what they were doing to my car. I als More

by SASSYSUSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Dec 29, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you so much, Susy, for your excellent review! We are so glad that Roberto and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

December 27, 2024

Dealership Rating
Employee Rating

Dawn Kelly and the Boucher Lincoln service department crew are awesome!!!!!! They all take great care of and pay the utmost attention to my 2018 Ford Mustang convertible. They have been providing aweso More

by james.zaleski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth, David Matuszczak

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Dec 29, 2024

Gordie Boucher Lincoln of West Allis responded

James, We are very happy to hear that Dawn and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

December 11, 2024

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Employee Rating

. Dealership is clean and professional and Staff are very helpful and provide good customer service More

by ROBERTHANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Rakoczy

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Dec 11, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks, Robert, for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

December 06, 2024

Dealership Rating
Employee Rating

They went above and beyond for service helping when my wheel was broken. Won’t take my Lincoln’s anywhere else for service. More

by Stephen H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Reger , Brian Mattison

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Dec 06, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department, Stephen! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

November 20, 2024

Dealership Rating
Employee Rating

They did a very good job giving the car a complete check up and keep me informed More

by LEE.WATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 20, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

November 12, 2024

Dealership Rating
Employee Rating

Friendly, gets me in quickly, thorough, services quickly, nice waiting room, overall appreciate the experience they provide More

by lef6706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 14, 2024

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dawn met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

November 09, 2024

Dealership Rating
Employee Rating

They are very good. They do good work. They are on the expensive side but you can’t criticize their work. More

by Mjme123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 10, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

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