Dawn Sullivan
Dawn Sullivan at Rallye Lexus

Dawn Sullivan | Page 8

Service Advisor

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

Contact Me
4.8
102 Reviews

Hello everyone, my name is Dawn Sullivan. Just a little bit about myself – as a service advisor, I take great pride in elevating the guest experience. Treating every customer like a guest in our own home. As we say, "Lexus makes the cars, Rallye makes the difference." Feel free to contact me at (516) 629-7625.

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English English

4.8

102 Reviews

Write a Review

102 Reviews of Dawn Sullivan

December 16, 2024

Dealership Rating
Employee Rating

Very happy with the services and professionalism from the dealership. Will continue refer friends and family. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Tetta , Troy Sun

Dec 17, 2024

Rallye Lexus responded

Thank you for the kind words for our service department, Steve! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. James Quinlan 516-676-8686

December 12, 2024

Dealership Rating
Employee Rating

Outstanding customer service from the moment you arrive. Dawn kept me informed about every step of the process. She is very knowledgeable of Lexus autos. Tech also completed the work in a timely manner. More

by Johnsequino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Rallye Lexus responded

Thank you for taking the time to share your feedback with us, John. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. James Quinlan 516-676-8686

December 09, 2024

Dealership Rating
Employee Rating

I generally love Lexus cars and this dealer. I was told that a break repair would be complete by a certain time after indicating that I had a firm commitment at a specific time. It was unfortun More

by ANGELO.DIMAGGIO
Service Time
Service Communication
Recommend Dealer
No
Dec 09, 2024

Rallye Lexus responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Angelo, please reach out to us directly to let us know the best way to contact you and we will reach out. John Tetta General Manager 516-676-4000

November 26, 2024

Dealership Rating
Employee Rating

Everyone was really nice and quick especially because it was a Saturday. They were aware of not wasting my time. More

by AUNTGIDGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richie Repanes

Nov 27, 2024

Rallye Lexus responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if Richie or our team can be of further assistance. James Quinlan 516-676-8686

November 25, 2024

Dealership Rating
Employee Rating

Every one is good. They always recommend jobs in advance so there is no problem on the road They recommend more than needed Thanks More

by PAULTHOTTATHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Rallye Lexus responded

Paul, Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

November 16, 2024

Dealership Rating
Employee Rating

That was excellent good I am So happy for that time in Lexus Very nice people kind and helpful More

by RAFALBOR1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2024

Rallye Lexus responded

Thanks for sharing about your experience with Rallye Lexus. We appreciate your business and hope to see you again soon! James Quinlan 516-676-8686

November 14, 2024

Dealership Rating
Employee Rating

I am more than happy to fill out this survey Mr Reidy, Mr Kenneth Melendez, and Anthony Costanzo(Floor Manager), the whole Service Department, the Service Manager,!James Quinlen Service Manager, and nume More

by Drfreud04opml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

November 13, 2024

Dealership Rating
Employee Rating

Excellent, fast service with great communication. Only service department I’ll use moving forward! Thanks! More

by chaseopeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Rallye Lexus responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. James Quinlan 516-676-8686

November 11, 2024

Dealership Rating
Employee Rating

The Lexus Team is always smiling, listens to you and will do everything to make the customer satisfied More

by Nataliya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy, Maria Santoro

Nov 11, 2024

Rallye Lexus responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Nataliya, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Lexus. We look forward to having you as one of our valued customers for many more years to come! James Quinlan 516-676-8686

November 05, 2024

Dealership Rating
Employee Rating

The service advisors are very knowledgeable, professional and courteous. I always get great service Rallye Lexus. Highly recommended! More

by MARTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanna Oates, Mike Reidy, Paul Ok, John Tetta , Michael Montijo

Nov 06, 2024

Rallye Lexus responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! James Quinlan 516-676-8686

...
8
...

Dealership Inventory (117 Vehicles)

new 2026 Lexus TX 350 car, priced at $66,303
2026 Lexus TX 350
new
White exterior
Automatic
All-wheel Drive
used 2023 Tesla Model X car, priced at $68,170
2023 Tesla Model X
used
Deep Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Lexus RX 350 car, priced at $69,729
2026 Lexus RX 350
new
Blue exterior
Automatic
All-wheel Drive
used 2023 Lexus RX 350 car, priced at $51,170
2023 Lexus RX 350
used
Caviar exterior
Automatic
All-wheel Drive
new 2026 Lexus RX 350 car, priced at $61,359
2026 Lexus RX 350
new
Gray exterior
Automatic
All-wheel Drive
used 2026 Lexus TX 500h car, priced at $72,670
2026 Lexus TX 500h
used
Wind Chill Pearl exterior
Automatic
All-wheel Drive