Dayron Armenteros

I honestly didn’t expect to walk out of this dealership as happy as I did. In fact, the way I ended up here is kind of funny. It all started because of a kitten I saw at another car dealership! (I stopped as happy as I did. In fact, the way I ended up here is kind of funny. It all started because of a kitten I saw at another car dealership! (I stopped only for the kitten, don't care for this brand of car). I asked an employee there if the cats were being fed and if they are fixed which led to me mentioning my lease is ending soon. He recommended I reach out to Carlo Castillo at Lexus of Pembroke Pines and I’m so glad I did. I made an appointment with Carlo the following week again, not expecting anything worth writing a 5 star review. But I was wrong. Carlo was extremely personable and accommodating. Everyone knows their commission is how they make their money- & rightfully so. But the impression both Carlo & Andres gave me was that they both really wanted to make sure I got what made me happy. Andres Vergara, Product Specialist, very patiently showed me several models and made the process smooth and stress free. I also want to recognize Luis Llorens, Sales Manager, Dayron Armenteros, Finance Manager. Every person I interacted with made me feel valued. I came in expecting the usual stressful car buying experience and left with not only an upgrade but also a really great deal. Truly, thank you. I know where to come back to and where to send friends & family to. Highly recommend this team! More

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Ronald been my salesman for over 10 years I love Lexus at Pembroke Pines family they are the best they always help and let me leave with a big smile on my face thanks again you guys !!! Pembroke Pines family they are the best they always help and let me leave with a big smile on my face thanks again you guys !!! More

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Lexus of Pembroke Pines was amazing! Everyone was patient, friendly, and took the time to explain all my questions thoroughly. I truly appreciated their professionalism and care througho Everyone was patient, friendly, and took the time to explain all my questions thoroughly. I truly appreciated their professionalism and care throughout the entire experience More

by TIFFANI0 Verified Customer Verified Customer

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From the first phone call to the evening I drove my new Lexus off the lot it was a pleasant and pleasurable experience. The general manager who hired and trained these associates did a fabulous job. I wo Lexus off the lot it was a pleasant and pleasurable experience. The general manager who hired and trained these associates did a fabulous job. I worked mostly with Marviens as my sales person and Dayron as my Finance person. Both of these guys are Masters of their crafts. Marvens called me twice a day with updates on my delivery. Dayron walked me through the financing part with ease. Another mentioned is Hansel I never met him but he texted frequently when my sales guy was unavailable. I haven't purchased a car in 18 years so this was like a new experience for me and I must say it was delightful working with all the good folks at Lexus of Pembroke Pines. More

by PJVIMINI Verified Customer Verified Customer

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My sales guy Marvins was wonderful he followed up at least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. least twice a day with updates on the process of buying my vehicle was quite personable and knowledgeable. More

by PJVIMINI Verified Customer Verified Customer

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Dealership Overall Lexus of Pembroke Pines provides one of the most organized and customer-focused dealership experiences in South Florida. From the first point of contact to the final steps of the transac of the most organized and customer-focused dealership experiences in South Florida. From the first point of contact to the final steps of the transaction, the process is handled with professionalism and attention to detail. The showroom is well maintained, the inventory is extensive, and the staff are attentive without being pushy. What stood out most was their willingness to work transparently, making the experience feel collaborative rather than pressured. Product Specialist – Israel Rigaud Israel deserves special recognition. He is approachable, knowledgeable, and consistently professional. From answering detailed questions about trims and packages to coordinating test drives and pricing discussions, Israel demonstrated patience and clarity. He communicated openly, kept follow-ups on schedule, and made sure that expectations were aligned throughout the process. His calm and respectful approach made the negotiation process much smoother and reinforced trust in the dealership. Finance Department The finance team at Pembroke Pines handled the numbers side of the transaction efficiently. They explained terms, fees, and financing options clearly, without trying to force unnecessary add-ons. Their ability to work seamlessly with outside bank approvals and credit unions showed flexibility and respect for customer preferences. The process was straightforward, with all documents reviewed carefully before signing, giving confidence that everything was done properly. More

by LAZ Verified Customer Verified Customer

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Always the best service. I have been coming here for about 10 years now, and their service is what keeps bringing me back, aside from the quality and luxury of the vehicles. I have been coming here for about 10 years now, and their service is what keeps bringing me back, aside from the quality and luxury of the vehicles. Also, our sales agent, the best we ever had, Mr. Patrick Hew. Have been getting our cars with him for the 10 years we have been coming to Lexus. More

by maryari2184 Verified Customer Verified Customer

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Patrick was excellent as usual, He consistently offers great customer service. He is very knowledgeable and is very patient. He answers numerous questions and offers great recommendations. He is a model great customer service. He is very knowledgeable and is very patient. He answers numerous questions and offers great recommendations. He is a model employee More

by nshim45 Verified Customer Verified Customer

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Otany is the complete professional and always with a smile. Enjoyed the experience, no stress smile. Enjoyed the experience, no stress More

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El servicio fue excelente y nuestro consultor Jeremy tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. More

by JIMMYTR Verified Customer Verified Customer

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