Dean Fay
Dean Fay at Arlington Heights Buick GMC
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Dean Fay | Page 3

Service Writer

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.7
154 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

6 yrs, 1 mo

Languages Spoken

English English

4.7

154 Reviews

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154 Reviews of Dean Fay

December 30, 2023

Dealership Rating
Employee Rating

I took in my vehicle for service and Dean Fay did a great job servicing and repairing all the details in the vehicle. Great experience with Dean Fay More

by ctlandscaping.ct
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2024

Arlington Heights Buick GMC responded

It’s great to know that Dean provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

December 29, 2023

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I don’t ask to much but after paying 1100. 00 for light bulb repair I would at least expected the job done and that I wouldn’t have to finish it Rear taillight 8mm screws left out after I told More

by Rjustason4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2023

Arlington Heights Buick GMC responded

We're sorry to hear about your negative experience. We'd appreciate the opportunity to discuss it further. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, Ariel Szwec, GM ariel@ahbuickgmc.com

December 27, 2023

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Arlington Heights Buick GMC continues to meet all my expectations. Recently, they investigated and solved an elusive set of warning messages with my 2019 Terrain Denali. More

by Rick RKIC
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Recommend Dealer
Yes
Dec 28, 2023

Arlington Heights Buick GMC responded

Rick, we are so glad we could take care of all of your needs at Arlington Heights Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Arlington Heights Buick GMC Team

December 20, 2023

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My family and I have purchased/leased six cars from Arlington Heights (formerly Sullivan) Buick GMC over the past several years. They continue to deliver excellent service. More

by Rick RKIC
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Recommend Dealer
Yes
Dec 22, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Rick. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

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This service department is the best. Dean and Mike really take care of their customers. I highly recommend them. More

by Jimdcn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Baker

Dec 20, 2023

Arlington Heights Buick GMC responded

Thank you for this amazing review and shout-outs for both Dean and Mike! We really appreciate your business, Jim. Sincerely, The Arlington Heights Buick GMC Team

December 19, 2023

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Had my oil changed on my truck. It was completed timely and service was superb! I would definitely take my vehicle back for service in the future. More

by karrie1974
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Recommend Dealer
Yes

Other Employees Tagged: Mike Baker

Dec 20, 2023

Arlington Heights Buick GMC responded

Thank you for the kind words, Karrie. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

December 16, 2023

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Just got an oil change and tire rotation, service was outstanding we went and had breakfast and it was done. More

by Docwing621
Service Price Transparency
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Recommend Dealer
Yes
Dec 18, 2023

Arlington Heights Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Buick GMC Team

December 12, 2023

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great service as always. I highly recommend this service department as well as the dealership. More

by Candy775
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Recommend Dealer
Yes
Dec 13, 2023

Arlington Heights Buick GMC responded

Candy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

December 06, 2023

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I’ve used your dealership three times, once to purchase a used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. More

by Bubba
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Baker, Brian Poteracki

Dec 07, 2023

Arlington Heights Buick GMC responded

Bubba, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

December 01, 2023

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Dean has always been very straight forward, honest and friendly. He works hard every visit to make sure that I am satisfied and doesn't take advantage and get me to agree to services I don't need. In fac More

by mgmarini74
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 01, 2023

Arlington Heights Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Buick GMC Team

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