Dean Marco | Page 6

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Ryan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Hi Amanda, we are sorry your experience here was less than positive. We forwarded your review to management to look into the situation, and it looks like we were able to recalibrate the windows, however was unable to replicate the transmission issues you were inquiring about on our end. We do apologize if you feel there was a lack in communication. Our Service Manager tried to keep everyone informed of there service, while our advisor was out and do hope you understand. If you have any questions or concerns about your visit, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444. Thank you.

Fred Martin Superstore responded

Hi Davis, we are sorry your experience here was less than positive. We received your voicemail as well and forwarded your review to management to look into the situation. A team member will be in touch as soon as possible. If you have any questions or concerns, please give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you!

Fred Martin Superstore responded

Thank you for your business and this review, Melanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience and are so glad you love your new car. We will share your comments with Robert and the rest of our sales team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you, Michael, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dean and Devon, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Elise, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team