"Service and Purchase"
Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!!
"Amazing customer service"
We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and worked a three way car trade to get this vehicle to St. Charles. I am so pleased with the car and the service we received. Taylor sat with me for some time and went over all the wonderful things the car can do. We have gotten cars from them for years and always have an amazing experience. Customer service is top notch! Thank You!
I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From finance to service, fantastic people and a beautiful dealership. It’s always fun to go there and they will do everything they can to help make your experience fantastic and are there for you if there are ever any concerns.
"Trusted Approach to Buying a Car!"
This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership.
"Best Car buying experience"
Wayne was awesome, nothing changed from what we spoke about on the phone. What an enjoyable experience!!! I would definitely buy another car from St. Charles Mercedes Benz.
"Best of Class_Sales, Service, & Finance!"
From the time that I purchased my Mercedes six years ago to the present day, Mercedes-Benz of St. Charles Il has created an altogether new and refreshing experience from Sales (Craig Falkenthal) to Service (Mark Matuszewski) to Finance (Gene Woods). Mark Matuszewski knows my car better than I do and he makes sure that it is always fully serviced. I look forward to getting my car washed and cleaned, just so say hello to my friends at Mercedes-Benz of St. Charles. Thank you for all that you do!
"Repeat internet customer. Happy a second time !!"
Purchased a CPO 2014 ML350 over the internet from Carol and St Charles MB back in Feb 2015. Great experience back then. Recently started looking for a CPO GLK for my wife. Searched the internet and came across one with the options my wife wanted, and had to laugh. There it was, right back at MB St Charles !! BTW I live over 500 miles away from this dealership, and I had NO questions or reservations as to purchasing from them again. As always, Carol was efficient and quick on getting back to me with the details and answers to my questions. A couple of back n forth emails and I was ready to buy, again !! Credit app and the whole process was timely and smooth. Flew up on a Saturday morning, they picked me up at the airport, I checked out the car, signed the papers, and was on my way driving home. Questions were answered, and request were fulfilled timely. I agree it is unusual that I have now purchased two MB CPO vehicles, totally over the internet, from a dealership over 500 miles from my home, but they had what I was looking for, answered my questions timely, and could not of been friendlier and more professional in handling the process from afar. Wife is now happy, so I am happy too !! Who knows, I may be right back there for my next MB purchase in a few years ?!? :-)
Highly recommend the dealership and Carol !!
"Outstanding Buying Experience"
We went to Mercedes-Benz of St. Charles to purchase our Mercedes ML350 based on a recommendation from a friend. The dealership was everything that I was told. The salesman was very patient and knowledgable and afforded us the opportunity to look at our leisure. He handled all the paperwork efficiently and the price was outstanding! We will return for all our future vehicle needs. The vehicle was readied for us while we were completing the paperwork and paying. All features were thoroughly explained prior to us leaving the premises! It was the best vehicle buying experience that we have had in many years!
Other Employees Tagged:
The purchase and vehicle delivery experience was fantastic. The vehicle was delivered as promised and all questions addressed. I would highly recommend this dealer to others.
"Buying A Car"
It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the whole experience the way a car should be purchased.
No Hassle !