Gene Woods

In February '23, found an Audi A6 at the dealership. My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the ins My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the insurance company worked out the funds to purchase a new vehicle. Gene Woods, on the other hand, was rude and condescending. Maybe dealing with a woman made him feel superior? Had several communications with him as the paper work had to be faxed to him. He became frustrated as it was tying up the fax/printer. After the documents were successfully emailed, I noticed that I was charged sales tax. As a New York resident, tax is paid at DMV for Illinois vehicle purchases. Left Gene as voicemail regarding the oversight. Had to call him as he hadn't returned my call. When I reached him, he immediately cut me off. He said, "let me explain something to you", like I'm some kind of idiot, no you didn't pay sales tax. I said, look at the bill of sale. He came back and said, yes the girl in the office must of made a mistake. No apology. He said he'd overnight a check. It came the next day minus the overnight fee. Not my mistake. The dealership should have paid the overnight fee. If I have an occasion to do business with the dealership again, I do not want to work with Gene Woods! More

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The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More

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Very Happy with the service I received from this dealership. The car was everything as they described. This Regal was so clean! dealership. The car was everything as they described. This Regal was so clean! More

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Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase m professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!! More

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Corey Weaver was especially attentive and supportive. A very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled ever very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled everything. Much appreciated. More

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We rode down from Michigan and my car was damaged during We rode down from Michigan and my car was damaged during the trip. I was very upset and disappointed but Andrew with his calm demeanor and reassurin We rode down from Michigan and my car was damaged during the trip. I was very upset and disappointed but Andrew with his calm demeanor and reassuring voice went to work and In the matter of a couple of hours me and my wife were on the way back home with a great deal and the car of our dreams. I would like to commend Andrew and his team as he is a great salesman and a true gentleman. Thanks so much. Michael Ann Jonice More

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Great folks. Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer th Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right. More

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Andrew Sofiakis made our car exerience Fun! My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no p My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no pressure. He goes above and beyond to make you comfortable with your car buying. We bought a GLC 300, Beautiful midnight blue with saddle leather. While we were there we both seen a car pull in and it was for sale. It was Hot to say the least! It was a SL 550 with a convertible hard top, with 15K original miles on it. We went back the next day and bought it. 2 cars in 2 days from Andrew. I really liked how he sells, he makes you feel very good in your choices, decisions, and helped us thru every step. I can actually say this was our first time not feeling pressure from a salesperson. Best experience ever! Craig Falkenthal -General Manager took the time to come meet us and congratulated us on our new cars. What a Great guy! Very professional! Gene Woods- Finance Guy really works with you and helps you get the best financing available. This Mercedes Dealer Gets 5 ***** all day long! Leslie & Maurice St. Charles IL. More

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enjoyable, efficient I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car ca I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!! More

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Service and Purchase Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!! More

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