Dean Pontrelli | Page 7

Always the best The entire team shows the care every customer wants and deserves. Prompt, courteous, accurate and friendly. Top to bottom they make you glad you bough The entire team shows the care every customer wants and deserves. Prompt, courteous, accurate and friendly. Top to bottom they make you glad you bought a Mercedes. More

Print

Trusted Advisor I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From fina I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From finance to service, fantastic people and a beautiful dealership. It’s always fun to go there and they will do everything they can to help make your experience fantastic and are there for you if there are ever any concerns. More

Print

Annual check up Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! More

Print

Radio and noise service. After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to b After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to be replaced, which they did. They could not replicate a humming noise from the drivers seat, even though it was noted by the shop foreman noted the noise during diagnosis during an previous appointment. They said it was not unusually loud. They did put some sound dampening around a motor in the drivers seat, but we can still hear the noise. It somewhat defeats the purpose of engineering a quiet cab enclosure when the noise of the inside motors become annoying. At any rate, they did replace the radio, and provided a free loaner since the parts needed to be ordered, and took several days to arrive and install. Since we live in the loop (about an hour away), they were kind enough to have the car delivered and pick up the loaner. I must say they were very cooperative and went out of their way to provide the best service they could. I was very satisfied with their efforts. Thank you, Gerard P. Hand More

Print

Annual Service Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very profe Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too! More

Print

Great service Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it More

Print

R class Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle Great service. Appreciate the friendly contact with the service department. Took care of my needa and was concerned about future services my vehicle will require. More

Print

Great first time visit !! This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top w This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top was put down. Dean and everyone made me feel like we had bought a new car! xxxxxxto you all! More

Print

Service The main reason that we buy MB is that the MB center is so close to home. The experience at the center continues to reinforce that decision. The main reason that we buy MB is that the MB center is so close to home. The experience at the center continues to reinforce that decision. More

Print

Complete service, delivered expertly and quickly I drive 41 miles each way -- passed several other more conveniently located (for me) MB dealerships -- to obtain the excellent service I get at MBoSC. I drive 41 miles each way -- passed several other more conveniently located (for me) MB dealerships -- to obtain the excellent service I get at MBoSC. You get the point. More

Print