Dean Pontrelli | Page 8

Service A Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Hig Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Highly Recommend. More

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Perfect from start to finish I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided t I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided to take my car for the 10,000mile service A to Mercedes-Benz of St. Charles and the service was top shelf. Every aspect made me feel special from the moment I checked the car in to the time I picked it up. The cost for the service was even less than the other dealership. Mercedes-Benz of St Charles has a new customer and a big fan in me. More

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Years of great Service I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. More

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Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More

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Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More

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Service It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the a It is very difficult to reach the service dept by phone to make an appointment. It required 3 phone calls and multiple "on hold" messages. Once the appointment was made, the actual service was excellent. More

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Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated! More

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Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that i Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that is needed. More

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recall service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was done quickly and the car was washed. More

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can't beat 'em Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work bei Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work being started. Friendly, knowledgeable people every step of the way. I know my car will get the best service from the best people so I continue to bring it back whenever anything needs to be done. Other places may be cheaper, but no place is better. More

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