Dean Pontrelli | Page 8

Steve Heinking, Excellence in Service! I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never ha I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never had a situation in which they haven't given every attention to detail to make my experience the best ever. I don't like handing over the keys to my vehicles, but I can rest assured that when I pull into MB of St. Charles, they will do everything in their power to make things right. More

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Service Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next day to let me know the car was done. Thanks Dean Pontreli for the great costumer service. More

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GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More

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Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More

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Outstanding Service The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is o The folks in the Service Department at Mercedes-Benz of St. Charles do a great job, and make the service experience easy and convenient. Service is outstanding; things are done right the first time... and they return your vehicle to you when promised. This Service Department is the only one that I trust to maintain my Mercedes. Highly recommended! More

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The screw that ended the life of my tire Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same d Jack met me with roadside assistance and was as pleasant as any person could possibly be. Dean had my tire ordered and car repaired by 4pm the same day. To top it off, my car was detailed back to new for value added to my service experience. All I can say is I was a very happy customer. Thank you guys! More

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Great service Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when Dean P. always listens to my concerns and makes sure I'm comfortable with any work that's to be done. Him and his staff are always very friendly when I come into the shop. More

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It was the coldest day during the polar vortex - I dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the dreaded bring my car in but really need to and I had scheduled it - everyone was in a great mood and just pulling together to get through...with the cold the parts took much longer to get and I was without my car much longer than expected - however each day I was called and updated - with an apology (which was kind but I did have a loaner) I just truely appreciated the honesty and consideration of my time given daily. More

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I keep coming back because Dean Pontrelli makes my experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner experience as smooth as possible. We live in the same town that is 45 minutes from St. Charles Mercedes so he picks my car up and brings me a loaner then drops it off after the service is complete. That is what I call A++++ Service. Thanks Erik White More

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I have the given the ratings above because I thought the customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empath customer service I received was FANTASTIC! I did not have an appointment but my window was stuck and it was very cold outside. Dean was very empathic and found someone to drive me to work so that I would not be late and had my car repaired by the end of the day. He then had someone pick me up. I could not be happier! More

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