Dean Pontrelli | Page 9

Warranty work Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleani Dean was great and helpful on explaining what was needed. John the porter took good care of getting my car, cleaning up the exterior, and even cleaning the inside windows. Greatly appreciated! More

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Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that i Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that is needed. More

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recall service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was done quickly and the car was washed. More

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can't beat 'em Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work bei Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work being started. Friendly, knowledgeable people every step of the way. I know my car will get the best service from the best people so I continue to bring it back whenever anything needs to be done. Other places may be cheaper, but no place is better. More

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Outstanding Service Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and call Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and called me to let me know it was done and followed up to ensure I was happy. And he made sure to have my car nice and clean for me when I picked it up...something I appreciate! He is always upbeat and professional, and a positive reflection on MB! More

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Exceptionally Pleased Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant inter Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant interactions. A relatively long distance for me to drive (further than a half-dozen MB dealers), but worth it knowing my car and I are in such great care. More

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Steve Heinking, Excellence in Service! I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never ha I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never had a situation in which they haven't given every attention to detail to make my experience the best ever. I don't like handing over the keys to my vehicles, but I can rest assured that when I pull into MB of St. Charles, they will do everything in their power to make things right. More

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Service Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next Great costumer service, work done in time as they promise, as soon I arrive to the dealer they had the loaner clean and ready to go, they call me next day to let me know the car was done. Thanks Dean Pontreli for the great costumer service. More

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GM truly cares about customer service We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to se We purchased a pre-own E350 and realized that there was a vibration when breaking. I contacted the general manager Craig Falkenthal and he spoke to service, they set up a time for us to bring in the vehicle. They provided a loaner and handled the repairs. We are very pleased and will be customer for a long time. Dean Pontrelli in service was great, very professional , made sure we were satisfied and happy with the results. My wife and I are very happy with the service experience. More

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Wouldn't go anywhere else Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to mak Having my car serviced at MB St Charles is like having a friend in the industry. Dean communicates from start to finish and goes the extra mile to make sure I understand each step and what to expect. I appreciate that I feel I can trust everyone with my car and my business. More

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