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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
195 Reviews
4.8

195 Reviews

Write a Review

195 Reviews of Deana Hicks

February 27, 2026

Dealership Rating
Employee Rating

The service department is excellent! They are respectful, dependable and do good work! They always take care of my car. More

by CELCOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, James Thomas, Elvis "David" Bole, Charles Carter, Julieann Walters

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Feb 27, 2026

Spitzer Toyota Monroeville responded

It’s great to know our service department’s respectful, dependable approach has earned your confidence in caring for your Toyota Highlander. Thank you for sharing your experience and for allowing us to maintain your vehicle.

February 26, 2026

Dealership Rating
Employee Rating

We never dealt with a better car dealership than Spitzer. Our technician Elog was very professional, patient, and solved the problem. More

by WASPNEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Feb 26, 2026

Spitzer Toyota Monroeville responded

We’re delighted you brought your Toyota Highlander in for service and appreciate your feedback. We’re glad our technician resolved your issue with professionalism and patience. We look forward to assisting you with any future maintenance needs.

February 26, 2026

Dealership Rating
Employee Rating

Always a great experience. Deana usually takes care of me, and She is great! I can’t say enough good things about dealing with her! More

by Celia Toby Beerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Feb 26, 2026

Spitzer Toyota Monroeville responded

So glad Deana consistently delivers outstanding service for your Toyota Camry. Your loyalty and kind words brighten our day. We look forward to your next service visit.

February 10, 2026

Dealership Rating
Employee Rating

Treated me with respect. Took his time with me and walked me thru all my options. Would recommend dealing here again More

by FOS-TER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Drakulic, Elvis "David" Bole, Joshua Rodabaugh

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Feb 10, 2026

Spitzer Toyota Monroeville responded

We’re glad you felt respected and that we could walk you through every option. Congratulations on your new Toyota Tacoma. We look forward to helping you again.

February 04, 2026

Dealership Rating
Employee Rating

Great to work with. Timely appointments great people. Convenient and they keep you updated regarding the repair More

by Jchoffmann6236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

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Feb 04, 2026

Spitzer Toyota Monroeville responded

Thank you for entrusting us with your Toyota Highlander service and for the five-star rating. It’s wonderful to hear our team provided timely appointments, convenient service, and regular repair updates. We appreciate your feedback and look forward to assisting you again.

January 25, 2026

Dealership Rating
Employee Rating

Professional and polite. On-line scheduling is helpful. Late hours are important to me. Thanks! More

by DAVEB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

January 15, 2026

Dealership Rating
Employee Rating

Everyone is efficient and helpful. Easy to schedule appointment. Waiting was not bad Thank you More

by adelekelleyeabc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, Elvis "David" Bole, Matthew Artis, Charles Carter, Stephanie Disalvo, Amber Barone, Nick Pike, Stacey Davis

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Jan 15, 2026

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

January 13, 2026

Dealership Rating
Employee Rating

Service team is excellent! ! Personable, efficient, and very customer centric. Great experience every time. All good. More

by terrydunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Elvis "David" Bole

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Jan 14, 2026

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

January 04, 2026

Dealership Rating
Employee Rating

We have had great service at Spitzer Toyota as well as help with the sales staff More

by Shelleymagnusen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Charles Carter, Stephanie Disalvo, Nick Pike

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Jan 04, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 02, 2025

Dealership Rating
Employee Rating

Everyone was very nice to me and treated me with respect and kindness. Very helpful! More

by bobbiestander
Recommend Dealer
Yes

Other Employees Tagged: Justin Costello, James Thomas, Lacie Suprano

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Dec 02, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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