Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
178 Reviews
4.9

178 Reviews

Write a Review

178 Reviews of Deana Hicks

October 17, 2025

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Employee Rating

Like updated info given about the status of your vehicle. I also love the video of underneath the vehicle and brakes. More

by DOTB
Service Price Transparency
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Recommend Dealer
Yes
Oct 17, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2025

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The scheduling of the appointment was quick and easy. The explanations were informative. Employees were courteous. More

by falkepittsburgh
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Oct 16, 2025

Spitzer Toyota Monroeville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 16, 2025

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They are great, always appreciate their service! I will go out of my way to come to them for my vehicle needs. More

by brains.remixes.0u
Service Price Transparency
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Recommend Dealer
Yes
Oct 16, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

October 15, 2025

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I like spitzers. They are very convenient to where I live. The staff is so nice and the appointments are easy to schedule. More

by Sjdearden
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Recommend Dealer
Yes
Oct 15, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

October 15, 2025

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Employee Rating

The staff is very friendly. Customer service is great. By far the easiest car buying experience I’ve ever had. Deana, Charles, Elvis, and James are always accommodating. The cas More

by ETAYDIGGER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barone

Oct 15, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

October 03, 2025

Dealership Rating
Employee Rating

The work on my car was very well done and quickly. Plus it was a surprise to get a video of the work done on it. More

by JOHNWSMITH1937
Workmanship
Service Time
Recommend Dealer
Yes
Oct 03, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 03, 2025

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They have always been respectful and reasonably priced. I would recommend this service team for maintenance and repairs More

by POPECHIMNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Lacie Suprano

Oct 03, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 02, 2025

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Employee Rating

Good communication throughout process. Easy drop off and pick up. Having your own service advisor is an easy way to keep all those things streamlined. Deana was awesome. More

by Jrabick191
Service Price Transparency
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Recommend Dealer
Yes

October 02, 2025

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Spitzer service center is great and take good care of their customers. Deana was great. I just think their pricing for an oil change pushes you to go elsewhere. More

by RONB7
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Recommend Dealer
Yes

October 01, 2025

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Employee Rating

Everyone was very courteous and helpful. Kept me informed before doing the work,.they even washed my car when done. More

by dioncostello
Service Price Transparency
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Recommend Dealer
Yes
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