Deanna Cowles | Page 15

Friendly staff, very welcoming! Never made us feel rushed or pressured. Very family oriented group of people! Never made us feel rushed or pressured. Very family oriented group of people! More

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Deanna was awesome. She listened to exactly what I needed and made it happen! She truly made the experience so easy and I couldn't be happier. She listened to exactly what I needed and made it happen! She truly made the experience so easy and I couldn't be happier. More

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We could not have had a better experience then this working with a car dealership for the first time.our sales person Deanna was knowledgeable and went above and beyond helpful to us ,Sondra who worked working with a car dealership for the first time.our sales person Deanna was knowledgeable and went above and beyond helpful to us ,Sondra who worked with us on finalizing purchasing car was also very helpful it was a pleasure working with professional people at Mohawk Honda thank you More

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Deanna was awesome. Outstanding customer service and was willing to go the extra mile for us to get the deal done. It was a pleasure working with Deanna at Mohawk Honda Outstanding customer service and was willing to go the extra mile for us to get the deal done. It was a pleasure working with Deanna at Mohawk Honda More

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Dalton, Jake H and Deanna were fantastic, really made the car buying process a breeze. Derrick walked me through the tech and did a great job. And lastly Tyler made the transaction super smooth and easy. Suc car buying process a breeze. Derrick walked me through the tech and did a great job. And lastly Tyler made the transaction super smooth and easy. Such an incredible team, wouldn’t want to buy anywhere else. More

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Over all experience was mutual. The staff were polite and courteous. They make sure they find the person you went in to see. The staff were polite and courteous. They make sure they find the person you went in to see. More

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Izaak and Dianna were Very helpful. Team was responsive and adapted as needed for my timeline Team was responsive and adapted as needed for my timeline More

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Amazing service. Would totally recommend. Deanna (sales), John (finance) and Ryan (delivery specialist) were great to work with. I NEVER felt pressured which is what Would totally recommend. Deanna (sales), John (finance) and Ryan (delivery specialist) were great to work with. I NEVER felt pressured which is what I was concerned with the most when I first went in to talk. I was referred through Kelly Blue Book for an instant cash offer on my used car. More

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We were impressed with Deanna's upbeat manner, her professionalism, and her attention to our requests. She linked us with a fine pre-owned model and made the purchase easy. Our delivery specialist, Jo professionalism, and her attention to our requests. She linked us with a fine pre-owned model and made the purchase easy. Our delivery specialist, Jose, explained things clearly and was patient with our questions. Shopping for this car was an cordial, stress-free and easy experience. More

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Im completely disappointed. We thought we initially had a great experience. When we decided on a vehicle to purchase with Deanna, she sent us off to Brian for our financial pape We thought we initially had a great experience. When we decided on a vehicle to purchase with Deanna, she sent us off to Brian for our financial paperwork. Brian tried to sell us an extended warranty and extra packages with our vehicle. We politely declined. He continued to keep pushing his sales pitch, lowering the price on different packages. We continuously declined. He finally said, “Help me out here.. how about $5/month” for a protection plan for inside the vehicle. I finally said, “Fine. It’s just an extra $5.” Upon leaving, I asked where all of our financial paperwork was. Deanna told us not to worry, it’s in our glovebox. When we got on the highway in our new car, we noticed the vehicle was pulling to the right. We immediately called Deanna to let her know and to call us back concerning our vehicle. We never heard a response regarding the vehicle pulling to the right. When we arrived home over an hour away, we realized we never received the financial paperwork in the glovebox. There were simply cards to rate the experience. We didn’t get a bill of sale or even saw one at the dealership. We contacted Brian and heard nothing back. We then reached out to Deanna and she sent us the bill of sale. We noticed we were charged an additional $1275.00 on our bill of sale. We questioned it. It was the “$5/mo” package that Brian had lied to us about. What a shame. We felt taken for. I’ve never been so disappointed with a car buying experience. More

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