Declan Cohen | Page 3

As a 5 time vehicle purchaser I would like to see the sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised sales and service offer some kind of customer appreciation discount. Don't seem to even recognize returning clients which is something I'm surprised with. Nobody from Management team has ever acknowledged any vehicle purchases. Also, very few if any new Escalades on the lot to choose from. If we had another Cadillac dealership locally I would be inclined to try them out after being a 20 year customer. More

by vince34 Verified Customer Verified Customer

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Mike, Declan, and Ian made this car purchase stress free and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with and effortless. From my emails and phone calls to Mike and Ian, to smooth transitioning in the business office with Declan, everyone treated us with familiarity as a repeat customer, kindness, and professionalism. Aleks deserves a shout out for being patient when showing us all of the technology in our new vehicle! Otto has once again given our family reason to keep coming back! Thank you for all that you did to help us! More

by LAHENZEL331 Verified Customer Verified Customer

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Otto provided a stress-free purchasing experience. Declan provided updates on the status of my new car without calling to ask. Declan provided updates on the status of my new car without calling to ask. More

by Gerry Verified Customer Verified Customer

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Declan was awesome. He was professional, efficient, patient and clearly enjoys helping people purchase a car. FYI - Husband and I met with a different salesperso He was professional, efficient, patient and clearly enjoys helping people purchase a car. FYI - Husband and I met with a different salesperson months ago, who showed NO interest/desire in selling a car. Quite honestly, not sure why he is considered a salesperson. During a subsequent revisit to the dealership, I ran into Declan in the used car area where he was handling multiple customers, and he went inside to ask for another salesperson to help us, which was the same person from months ago, and we had an even worse experience than the first time. I then decided to request an appointment directly with Declan, and the rest is history. I know it's not me, as I recently learned friends of ours had equally disappointing experience with the same salesperson we had tried to work with. More

by kimmangino Verified Customer Verified Customer

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Clean, professional, knowledgeable, efficient ,easy process. The place to buy if needing a new or used Cadillac! process. The place to buy if needing a new or used Cadillac! More

by whammer348 Verified Customer Verified Customer

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Courteous ,Professional, Understanding, Great Listeners. It was worth the 2 1/2 drive up to Albany to do business with Declan and his staff. It was worth the 2 1/2 drive up to Albany to do business with Declan and his staff. More

by nickrelli Verified Customer Verified Customer

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This is my third purchase from this dealership. This the most professional dealership I have ever worked with. Declan has sold me all my Cadillacs, and the fact that he has been at this dealershi This the most professional dealership I have ever worked with. Declan has sold me all my Cadillacs, and the fact that he has been at this dealership for 11 years is outstanding. More

by TOBY.RABENBURG Verified Customer Verified Customer

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The receptionist sets the tone for your dealership and she does an excellent job. All the people I interfaced with were great. Very happy with the dealership and the culture that received me and serviced she does an excellent job. All the people I interfaced with were great. Very happy with the dealership and the culture that received me and serviced my needs. Great job. Wish more organizations were like this. More

by bscotese Verified Customer Verified Customer

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The service department is very good to deal with especially service advisor Bill who I deal with each time. especially service advisor Bill who I deal with each time. More

by rpiman03 Verified Customer Verified Customer

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Easy to work with, takes care of everything for you even sets up Bluetooth/phone capabilities. They don’t push you to buy and took me serious, which is much appreciated. sets up Bluetooth/phone capabilities. They don’t push you to buy and took me serious, which is much appreciated. More

by ka29lang Verified Customer Verified Customer

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