Declan Cohen | Page 34

Excellent customer service Greeted by name as soon as I walked in. Needed to buy a car after a minor accident. Everyone I talked to showed concern to both my wife and I. Purchas Greeted by name as soon as I walked in. Needed to buy a car after a minor accident. Everyone I talked to showed concern to both my wife and I. Purchased a car and had a great experience working with everyone. More

by John G Verified Customer Verified Customer

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Good experience , staff was helpful and did everything they said they would, I was and out of state buyer which has some added challenges but the staff worked through , staff was helpful and did everything they said they would, I was and out of state buyer which has some added challenges but the staff worked through them and I was able to leave with the car Declan and Ian work on issues to move the sale forward thanks to everyone there. Bill More

by jordan242003 Verified Customer Verified Customer

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Quick and easy with no issues! Everyone was friendly, easy to speak with and they made my experience a very good one. I would recommend this dealer to others for sure. Everyone was friendly, easy to speak with and they made my experience a very good one. I would recommend this dealer to others for sure. More

by CSOLANO0 Verified Customer Verified Customer

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Very efficient and easy to work with. The sales person was very knowledgeable. The finance person was also very knowledgeable and efficient. They got right down to business. The car was p The sales person was very knowledgeable. The finance person was also very knowledgeable and efficient. They got right down to business. The car was priced right. More

by RITJ Verified Customer Verified Customer

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Great Service The service work was done on-time. Bill McLean was friendly and courteous, as always. Declan took the time to check with me to be sure things went s The service work was done on-time. Bill McLean was friendly and courteous, as always. Declan took the time to check with me to be sure things went smoothly. More

by RICK@WSG.NET Verified Customer Verified Customer

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Annual Inspection Called for an appointment on December 27th when I realized my inspection sticker was about to expire. Were able to set me up for the following week. S Called for an appointment on December 27th when I realized my inspection sticker was about to expire. Were able to set me up for the following week. Service was quick, report was throughout and car was washed. Who could ask for anything more! More

by Lindapartner! Verified Customer Verified Customer

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Excellent experience with the entire team. I will definitely return for my next vehicle. I believe they went above and beyond to make my first experience at O experience with the entire team. I will definitely return for my next vehicle. I believe they went above and beyond to make my first experience at Otto a success. More

by JBEATY Verified Customer Verified Customer

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Great service When I arrived the service consultant greeted me by name and took care od everything from there. Even inspected my vehicle as it was coming due and I When I arrived the service consultant greeted me by name and took care od everything from there. Even inspected my vehicle as it was coming due and I wasn’t aware. More

by rpkinley Verified Customer Verified Customer

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Sales expertise If you want an exceptional sales experience from a sincere salesman, ask for Declan Cohen. He is extremely knowledgeable of Cadillac products and the If you want an exceptional sales experience from a sincere salesman, ask for Declan Cohen. He is extremely knowledgeable of Cadillac products and the sales process. I was always comfortable with no apprehension through the process from inquiry to final sale. Barbara Keough More

by BARBARALEONARD1 Verified Customer Verified Customer

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Friendly, Knowledgeable & Accommodating We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable an We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable and helpful...making the decision to buy much less stressful...in fact very easy. While everything was discribed & they were very good about setting everything up for us...I suspect that a refresher course would be very helpful in a week or so as there is so much to learn & understand! I would recommend this experience with Otto to anyone looking for a vehicle. More

by hkrcat Verified Customer Verified Customer

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