Declan Cohen | Page 33

Very Knowledgeable Decan & Ian were very helpful. They were very knowledgeable and helpful in answering our questions. Decan would have laughed today when I hit the wr Decan & Ian were very helpful. They were very knowledgeable and helpful in answering our questions. Decan would have laughed today when I hit the wrong button and the volume was at full power. I pulled over and had an audience. I think they were just admiring the car!! ha ha More

by ELM91138 Verified Customer Verified Customer

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easy. pleasant friendly service. no pressure. Good review of options. Test drive was comfortable. Customer attention and service seems to be a priority so it was an friendly service. no pressure. Good review of options. Test drive was comfortable. Customer attention and service seems to be a priority so it was an easy choice to stay with Otto. More

by DSTACK2 Verified Customer Verified Customer

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2019 XT-5 Shelby was very professional and friendly at reception. Steve and Declan were also very helpful and friendly....I appreciate the time they took to m Shelby was very professional and friendly at reception. Steve and Declan were also very helpful and friendly....I appreciate the time they took to make me feel comfortable about my purchase. Working with Ian on financing was easy and hassle free. More

by BRAGUCCI33 Verified Customer Verified Customer

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Great experience, professional staff The staff at Otto Cadillac were amazing! From the moment I stepped into the building, they were attentive to my needs and listen to what I was looking The staff at Otto Cadillac were amazing! From the moment I stepped into the building, they were attentive to my needs and listen to what I was looking for in my next car and Declan Cohen, my sales rep, worked tirelessly to make sure he found EXACTLY what I wanted! From start to finish, I was very pleased with the professionalism and friendliness of each member of the Otto team I interacted with. I had such an amazing experience that I had my mother go purchase a new car too only a few days after I picked up mine! Thank you to Chris Otto and your staff for making our car purchasing experience a smooth one! More

by Ange1 Verified Customer Verified Customer

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Five stars Whole team was great, fast and friendly!!! They all got back to me quickly, and answered any questions I had. Thumbs up all around. Thanks again! Whole team was great, fast and friendly!!! They all got back to me quickly, and answered any questions I had. Thumbs up all around. Thanks again! More

by GAGNONDAN81 Verified Customer Verified Customer

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Update all software in the computer We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third esti We were treated very well, but they misjudged the time necessary for all of the updates, first estimate 1.5 hours, second estimate 3 hours, third estimate 4.5 hours. Not their fault though! They are all very cordial and gave us a loaner car. More

by BEATRICE97 Verified Customer Verified Customer

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Pleasant purchasing experience. I was disappointed when I arrived after my 1 hr drive and was told the car I was to check out and test drive was sold!!! It's funny how things work o I was disappointed when I arrived after my 1 hr drive and was told the car I was to check out and test drive was sold!!! It's funny how things work out. I checked out a similar auto and felt it was a bit small for my taste. There was a pretty CTS in the show room which caught my eye and that's what I ended up with. I appreciated the low key and knowledgeable sales person, Declan. My trade has issues and all was explained on how it affected my trade value. Happy with the price and the experience. More

by dleggieri Verified Customer Verified Customer

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Friendly & Efficient Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was Scheduled for 8:00 AM serviced at 8:00 AM, just enough time to enjoy a cup of coffee and be on my way. All my questions were answered the service was completed and explained. The facilities are clean and comfortable. Other dealership could learn some valuable customer services improvements by visiting here. Bottom line the respect me as a customer and they respect my car, can't ask for anything better than that. More

by dwyerr1948 Verified Customer Verified Customer

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Oil change The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no co The service manager is wonderful. Always cheerful and very informative. The staff is always very friendly. The waiting area is top notch. So far no complaints More

by TECHNOSTRUCK Verified Customer Verified Customer

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Repeat Customer We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! More

by ACLEAR Verified Customer Verified Customer

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