Dee Dhanraj | Page 38

Minor issue with radio Your entire staff go to great lengths to make the experience of solving an issue painless. Subaru is also very supportive of customers and do everythi Your entire staff go to great lengths to make the experience of solving an issue painless. Subaru is also very supportive of customers and do everything they can to keep customers satisfied. The follow-up after service gives ample opportunity for further discussion if needed. No pressure just great service. More

by FDAMES Verified Customer Verified Customer

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Disappointed in the quality of service I didn't receive a car wash. I was told that my wheel bearings could be checked during my service, but then was told "The guys were too busy". The las I didn't receive a car wash. I was told that my wheel bearings could be checked during my service, but then was told "The guys were too busy". The last time I was in there they forgot to put my service sticker on my windshield. During this visit, I was upsold on the 75 K service package which I'm now thinking is just a sales gimmick. Overall very dissatisfied with service here. Way over priced too! More

by TOMWCBELL Verified Customer Verified Customer

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Awesome as always . Friendly and helpful. The appointment was handled on time and the loaner was ready. All the issues were explained promptly and the timelines for the . Friendly and helpful. The appointment was handled on time and the loaner was ready. All the issues were explained promptly and the timelines for the repair met. More

by ABHI Verified Customer Verified Customer

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Responsive, polite service Staff was very helpful. Situation is a little frustrating, though, due to Subaru design flaw in the head gaskets that should have been addressed year Staff was very helpful. Situation is a little frustrating, though, due to Subaru design flaw in the head gaskets that should have been addressed years ago by the company More

by amy29 Verified Customer Verified Customer

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Metal found in used oil I recently got an oil change and there was metal found in the used oil. I brought it into Subaru immediately and they had some diagnostics done, at I recently got an oil change and there was metal found in the used oil. I brought it into Subaru immediately and they had some diagnostics done, at a cost. They concluded (but weren't sure) that the issue was a faulty oil drain plug and to have me come back in 5,000 miles to review the contents of the (to be) used oil for any metal. If that was the issue, then great. Simple fix to replace the drain plug. But I was disappointed that I paid a big chunk of money for a FULL diagnostic and they didn't even check the inside of the engine to see if there was any signs of rubbing/bearing issues. I don't really want to put another 5,000 on an engine that might have a problem. I bought a Subaru for reliability. I hope that is the case. More

by ryguy494 Verified Customer Verified Customer

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60K Service 60,000 mile service with a noise investigation request. Dee was very courteous and communicated service performed and issues concisely. Noise was a 60,000 mile service with a noise investigation request. Dee was very courteous and communicated service performed and issues concisely. Noise was a wheel bearing which was resolved in the same appointment. Shuttle service was provided when requested. Another added convenience for the longer duration service appointments. More

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2010 Forester repair. Appointment scheduled for Tuesday. Dropped off Monday morning. Got a loaner car. They started working on my car Monday. Work completed Tuesday morning Appointment scheduled for Tuesday. Dropped off Monday morning. Got a loaner car. They started working on my car Monday. Work completed Tuesday morning. Spoke to Art Stanko after picking up my car. Very helpful with questions about new cars. More

by dgese1 Verified Customer Verified Customer

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Efficient and trustworthy Service for new tires and brake pads, as well as maintenance. On time as promised and cost less than initial estimate. Have had positive experiences i Service for new tires and brake pads, as well as maintenance. On time as promised and cost less than initial estimate. Have had positive experiences in working with service staff in the past 3 years that I have owned my Subaru. More

by ANNJARVIS Verified Customer Verified Customer

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Fixed a broken lift gate actuator They do an excellent job on the customer experience, everything from the appoint creation, to reminders, to drop off, and pick up. They provided a lo They do an excellent job on the customer experience, everything from the appoint creation, to reminders, to drop off, and pick up. They provided a loaner for the duration of the repairs. Only reason for not a perfect rating was the repair technician left one piece of plastic off (the final cover plate) More

by Darin Schottler Verified Customer Verified Customer

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Excellent service! This business knows how to win customer loyalty by providing, time and again, dependable all-around excellent service! I would recommend this Subaru d This business knows how to win customer loyalty by providing, time and again, dependable all-around excellent service! I would recommend this Subaru dealership to everyone! More

by R. Barroso Verified Customer Verified Customer

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