Demetri Melekos

The best service one can get and helps you with everything . Highly recommended. I wish all dealers were like this. everything . Highly recommended. I wish all dealers were like this. More

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RUN AWAY ! !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an i !! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade. More

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Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification proc This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership. More

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Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k. More

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What an Amazinn experience purchasing a new car from Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal Lexus of North Miami. I called Lexus of North Miami and explained that my older parents were having a hard time finding the right car. Sean Kamal one of the senior managers got on the phone and asked what color my parents would like and picked the perfect RX350 for them. Our salesman Demetri delivered it to my parents home all the way in Parkland and took his time and explained all of the features of my parents new car and showed them how easy it was to use. Not only did my parents get the perfect car delivered to their home they got a great deal. They also got more than expected on their 6 year old trade. With chip shortages and low inventory I had not idea purchasing a new car would be so smooth. Thanks Sean and Demetri. More

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Very polite and they actually care at North miami lexus. They made me feel comfortable with buying and the whole staff was helpful They made me feel comfortable with buying and the whole staff was helpful More

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The entire Lexus team went out of their way to make the purchase as smooth as possible. We especially enjoyed working with Demetri Melekos; he was both charming and knowledgeable about the new features in purchase as smooth as possible. We especially enjoyed working with Demetri Melekos; he was both charming and knowledgeable about the new features in the 2022 model. The Lexus itself is simply fabulous. Once you have had one, you are addicted to the quality. The same can be said for Lexus of North Miami! Thank you! More

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