Demetria Jackson | Page 11

Our experience was easy and up front. The people were friendly and able to help with everything. friendly and able to help with everything. More

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I’ve never had a better experience buying a car. I was greeted and treated with respect by everyone I met at Heritage Hyundai. greeted and treated with respect by everyone I met at Heritage Hyundai. More

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Stan Gabrovski was extremely helpful and made the experience of buying a car very pleasant. Really great at answering questions without pushing us to make any decision! experience of buying a car very pleasant. Really great at answering questions without pushing us to make any decision! More

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Kevin did a great job, in a such a short period of time. I knew what I wanted, and he came through with flying colors! The dealership is a great place and I really enjoyed my experience of buying my c I knew what I wanted, and he came through with flying colors! The dealership is a great place and I really enjoyed my experience of buying my car, there! More

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Our salesperson was awesome so it’s hard not to give a better rating for him alone. However the total experience wasn’t pleasant because we repeatedly asked to see a breakdown of the figures because it wa better rating for him alone. However the total experience wasn’t pleasant because we repeatedly asked to see a breakdown of the figures because it was way off. The dealer was estimating a much hirer payment than what was actual. The dealer couldn’t explain the difference and wouldn’t provide the details until the final signing process. We found this odd and confusing as we have never purchased a vehicle without first seeing a breakdown of the figures. It’s a fair request but they only offer an estimated report that doesn’t explain the math they used for the estimate. The whole buying process was not what we’ve experienced from different dealers. We drove 60 miles to purchase the vehicle and spent nearly the entire day at the dealer. We made an appointment but we’re late because we couldn’t park on the dealer lot because the lot is small and there were so may service appointment customers in their vehicles making it impossible to park in a customer spot. The dealership’s main goal seems to up sell you on unnecessary things. We did get a very good price for the new vehicle and our trade. In the end the figures were precisely what we kept saying they should be. It wasn’t the worst experience but simple improvements should be made like providing an actual breakdown of the true purchase figures so that an informed decision can be made by the customer. Surely we couldn’t have been the first customers that questioned their estimate which was nearly $50 more than the final actual amount. That’s a big difference. More

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I have had my best experience with dealerships at Heritage Hyundai Towson. I purchased a Hyundai elantra from them and I must say, this dealership carries their reputation well. The amount of respect Heritage Hyundai Towson. I purchased a Hyundai elantra from them and I must say, this dealership carries their reputation well. The amount of respect, honesty, and professionalism I have received from them really makes them stand out compared to other dealerships. I had the opportunity to conduct business with Kevin and Ms. Jackson and they were both very helpful and direct with me. Kevin is very knowledgeable in the car market and was very direct with me. The staff are honest people that will try your best to conduct business that satisfies the customer and provide best deals. Highly recommend this dealership and their service to anyone in the car market. More

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Jackie is the best! Went back after shopping around at other dealerships due to Jackie’s personable demeanor and his clear attention to the customer experience. other dealerships due to Jackie’s personable demeanor and his clear attention to the customer experience. More

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Very patient and communication was great through the entire process down to the test drive he explained every feature in the car. He worked with us to reach our budget range and I really appreciate all entire process down to the test drive he explained every feature in the car. He worked with us to reach our budget range and I really appreciate all his hard work and great customer service he provided. More

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Mr. Coco did a great job throughout the entire process from initial correspondence to final signatures. He ensured every aspect ran smoothly no matter how busy the dealership was and got our purchase done from initial correspondence to final signatures. He ensured every aspect ran smoothly no matter how busy the dealership was and got our purchase done in 4 hours. Fantastic salesman who respects his clients and gets it done. More

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Good customer service. Ben K. was friendly and patient as I asked my many questions. Demetria J (finance dept) has a great personality and was very thorough during the financing session. The length of time I I asked my many questions. Demetria J (finance dept) has a great personality and was very thorough during the financing session. The length of time I spent at the dealership was quite long, but I did purchase a new vehicle. Thanks Ben & Demetria! More

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