Demetria Jackson
Demetria Jackson at Heritage Hyundai Towson

Demetria Jackson | Page 12

F&I Manager

Heritage Hyundai Towson

801 York Road
Towson, MD 21204

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4.9
176 Reviews
4.9

176 Reviews

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176 Reviews of Demetria Jackson

October 22, 2021

Dealership Rating
Employee Rating

Stan Gabrovski was extremely helpful and made the experience of buying a car very pleasant. Really great at answering questions without pushing us to make any decision! More

by Pablo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stan Gabrovski

Oct 25, 2021

Heritage Hyundai Towson responded

Hi Pablo, we're happy you found our staff to be so supportive during your experience here at Heritage Hyundai Towson. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 01, 2021

Dealership Rating
Employee Rating

Kevin did a great job, in a such a short period of time. I knew what I wanted, and he came through with flying colors! The dealership is a great place and I really enjoyed my experience of buying my c More

by md5269
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lexi Davidson, Christos Dudak, Kevin Kolesa

Oct 04, 2021

Heritage Hyundai Towson responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2021

Dealership Rating
Employee Rating

Our salesperson was awesome so it’s hard not to give a better rating for him alone. However the total experience wasn’t pleasant because we repeatedly asked to see a breakdown of the figures because it wa More

by Sully
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Stan Gabrovski

Oct 08, 2021

Heritage Hyundai Towson responded

Hi Sully. While many customers may not have taken the time to write, we appreciate the fact you shared your experience with us, to help make us better. We are glad to hear you had a positive experience with our Sales Associate; however, we sincerely apologize for any miscommunication that occurred during the process. Our General Manager, John Holliday, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact John directly at jholliday@mileone.com or 410.638.5645 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

Dec 23, 2021

Sully responded

Your general manager John Holliday never once returned any of my calls or emails. The customer service only got worse after my purchase. Overall experience is naught. Will never purchase another vehicle from Heritage or recommend them. For there to be miscommunication there needs to be communication. The dealer provides "canned" responses but takes no actual actions or accountability for their extremely poor customer service experience.

September 15, 2021

Dealership Rating
Employee Rating

I have had my best experience with dealerships at Heritage Hyundai Towson. I purchased a Hyundai elantra from them and I must say, this dealership carries their reputation well. The amount of respect More

by Jay C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kolesa, Walt McDonald

Sep 17, 2021

Heritage Hyundai Towson responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2021

Dealership Rating
Employee Rating

Jackie is the best! Went back after shopping around at other dealerships due to Jackie’s personable demeanor and his clear attention to the customer experience. More

by aaron010291
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Coco Sr., Jason Templeton

Sep 15, 2021

Heritage Hyundai Towson responded

Hi, we're happy to hear you had such a positive experience with Jackie! We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2021

Dealership Rating
Employee Rating

Very patient and communication was great through the entire process down to the test drive he explained every feature in the car. He worked with us to reach our budget range and I really appreciate all More

by Sweet
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Coco Sr. , John Holliday

Sep 15, 2021

Heritage Hyundai Towson responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Hyundai Towson. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2021

Dealership Rating
Employee Rating

Good customer service. Ben K. was friendly and patient as I asked my many questions. Demetria J (finance dept) has a great personality and was very thorough during the financing session. The length of time I More

by JLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Kuper

Sep 03, 2021

Heritage Hyundai Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Hyundai Towson! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 01, 2021

Dealership Rating
Employee Rating

Mr. Coco did a great job throughout the entire process from initial correspondence to final signatures. He ensured every aspect ran smoothly no matter how busy the dealership was and got our purchase done More

by Daniel Jeon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Coco Sr.

Sep 03, 2021

Heritage Hyundai Towson responded

Hi Daniel, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 13, 2021

Dealership Rating
Employee Rating

From the prompt and no pressure response to my Internet inquiry from Christos to the very knowledgeable salesman Jack who answered my many questions, it was a wonderful experience. Demetria in finance, wit More

by cgalaway
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Coco Sr. , Christos Dudak internet sales manager

Aug 17, 2021

Heritage Hyundai Towson responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 02, 2021

Dealership Rating
Employee Rating

This is my second time purchasing a vehicle from Heritage Hyundai Towson, as well as working with Ibrahim Kassim. I knew that I could count on him to guide me in the right direction, and he did just that. I More

by ES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ibrahim Kassim

Aug 17, 2021

Heritage Hyundai Towson responded

Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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