Demetrio Castaneda
Demetrio Castaneda at Corwin Ford of Tri-Cities

Demetrio Castaneda

QuickLane Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.7
26 Reviews
4.7

26 Reviews

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26 Reviews of Demetrio Castaneda

February 13, 2026

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Employee Rating

Demetrio was great to work with—super courteous and clear about what he was doing. He walked me through the service and explained the suggested repairs without any pressure. He even thanked me for coming in. More

by MJWEDDLE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 15, 2026

Corwin Ford of Tri-Cities responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Corwin Ford of Tri-Cities to be a positive one. Please don't hesitate to reach out if you need anything else. Angela Hancock, Service Manager

February 06, 2026

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Have taken many vehicles to Ford for service. Typically make an appointment and wait for service to be completed. Service is typically timely. Seems I waited a little longer but there may ha More

by SLDERRICK0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas

Feb 06, 2026

Corwin Ford of Tri-Cities responded

Thank you for bringing your Chevrolet Tahoe to our service center. We’re glad our team kept you informed throughout the process and that you were satisfied with how things turned out. We look forward to serving you again.

February 05, 2026

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One concern is I replaced my wipers 1 month ago and their paperwork suggested I replace them. These wipers are already new.....this is the 2nd time something like this has occurred at the Quick-Lane. The f More

by Leonard Korenkiewicz
Service Price Transparency
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Recommend Dealer
Yes
Feb 08, 2026

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business, Leonard, and hope to see you again soon! Angela Hancock, Service Manager

February 05, 2026

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Good but expensive. They did a prompt good job but it costs a lot for materials More

by HOLLE84
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas, Josue Alvarez

Feb 05, 2026

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

February 05, 2026

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Employee Rating

Corwin Ford Quicklane service is responsible for making my Ford F-150 safe and reliable so I can travel with confidence. More

by Finefinishes1
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2026

Corwin Ford of Tri-Cities responded

It’s wonderful to hear our Quicklane service kept your Ford F-150 safe and reliable. It means a lot to our team to know you can travel with confidence after service. We appreciate you choosing us for your service needs.

January 31, 2026

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Great customer service and they keep me informed while serving my vehicle. Would definitely recommend them. More

by AKADUCK1958
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

Jan 31, 2026

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

January 29, 2026

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Employee Rating

I like the people there at Corwin, I have a long standing relationship with a few of them and they always help me out when possible More

by PALOMJE85
Recommend Dealer
Yes
Jan 29, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

January 26, 2026

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I have always been happy with the great service. And will continue to go there More

by RP.STRAND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Allan Cardenas

Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

January 25, 2026

Dealership Rating
Employee Rating

I sat for 3 hours waiting for my vehicle for basic maintenance. Had a 9:45 appointment and others walked in and out while I waited and waited. An hour job took 3 hours... More

by M7SLEDDUDE
Recommend Dealer
No

Other Employees Tagged: Demetrio Castaneda

Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Angela Hancock, Service Manager

January 19, 2026

Dealership Rating
Employee Rating

Demetrio was very pro, great detailed explanations, great followup with recommendations and options! I'll search him out next time I bring the truck in! More

by Nick
Service Price Transparency
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Recommend Dealer
Yes
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