Denis Fidalgo | Page 18

I’m having buyers remorse. I keep finding things wrong with the car. I brought it in to be looked at but they could not replicate the problem and fix it. with the car. I brought it in to be looked at but they could not replicate the problem and fix it. More

by Shannonguida Verified Customer Verified Customer

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Very good n fast oil change Frank is very good customer service ! service ! More

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Kia is the best place to go for a new car or lease it kia has a bunch of good people working there Thank you kia has a bunch of good people working there Thank you More

by Donnygriffin2 Verified Customer Verified Customer

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I would never recommend or ever do business with this dealership ever again. The service manager was the rudest person I’ve ever dealt with, and I have worked in customer service for 8 years! They are th dealership ever again. The service manager was the rudest person I’ve ever dealt with, and I have worked in customer service for 8 years! They are the type of dealership that once they get the sale they don’t keep their word on things they said they would fix. If you want updates on your car you need to call they never give calls back and the list goes on. Worst experience in buying a car I’ve ever been through and Rueben the sales manager shouldn’t be a manager. He is rude, cocky, and doesn’t want to do his job. More

by Kelli Verified Customer Verified Customer

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I’d give zero stars if possible. Last month I purchased a 2012 BMW X3 and have still not received the permanent plates. The dealer won’t return my calls or voicemails. I’ll never do business with them again. 2012 BMW X3 and have still not received the permanent plates. The dealer won’t return my calls or voicemails. I’ll never do business with them again. By Monday I won’t be able to drive the car because the transit registration they gave me will expire. An absolutely terrible situation which is probably going to result in a lawsuit against them. More

by bobg971 Verified Customer Verified Customer

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It was my second purchase from Napoli and Denis was great! It was easy and I felt like the process went smoothly. Very happy with my purchase! great! It was easy and I felt like the process went smoothly. Very happy with my purchase! More

by Snowflakestaceyadams Verified Customer Verified Customer

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Great dealership this is the second purchase I made at Napoli Napoli More

by DENISFIDALGO Verified Customer Verified Customer

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Rude. Once you purchase a used vehicle from these people they pretty much want nothing to do with you after you leave the lot. 2/10 on follow up customer service. The sales department is obviously very frie they pretty much want nothing to do with you after you leave the lot. 2/10 on follow up customer service. The sales department is obviously very friendly (it’s their job to be) but the service is overall poor. More

by Anonymous Verified Customer Verified Customer

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I was very pleased when I visited your agency. It was the first time that I had been to your agency. The reason we (my wife and I) stopped was to look at cars. We live in Fairfield and we were going t the first time that I had been to your agency. The reason we (my wife and I) stopped was to look at cars. We live in Fairfield and we were going to Costco’s . I have been telling my wife she should lock at a new car. Her car was a Voivo station wagon and was fifteen years old but had low mileage. We gave her car to our granddaughter that day because we bought a Kia Sportage within a half hour at this quick first visit. This is very unusual for shopping with my wife….she usually has to spend much more time before buying anything but your salesman was good and the car was what she needed . Napoli was a good and comfortable experience for both of us. Bob and Robin DeMartin More

by Gammydemartin Verified Customer Verified Customer

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They office was quick, clean and efficient and the workers were friendly. workers were friendly. More

by ANDREA TORRES-TRACY Verified Customer Verified Customer

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